Housekeeping Coordinator

AccorHotel•Miami Beach, FL

4d•Onsite

About The Position

Under the general guidance of the Director of Housekeeping, the Housekeeping Coordinator serves as the central point of communication and organization for the Housekeeping Department, ensuring smooth daily operations and exceptional delivery service. This role supports the leaders of the Housekeeping Department by coordinating room assignments, tracking productivity, managing guest requests, and ensuring all housekeeping touchpoints reflect Delano's standards.

Requirements

3-5 years of experience in housekeeping, front office, or hotel operations preferred.
Strong administrative, organizational, and communication skills.
Proficiency in hotel PMS/Housekeeping systems (Opera, HotSOS, etc).
Strong attention to detail.
Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
Maintain positive and productive working relationships with other team members and departments.
Ability to work independently and to partner with others to promote an environment of teamwork.
Must be able to stand or walk a minimum eight-hour shift.
Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
Must have excellent communication skills and be able to read, write, speak and understand English.
Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

Responsibilities

Create and distribute daily room assignments for Room Attendants, House Attendants, and Public Area teams.
Update room statuses in real time using the hotel's PMS/Housekeeping systems.
Maintain communication between Front Office and Engineering, and Housekeeping to ensure seamless guest readiness.
Support the tracking and reporting of daily productivity, room credits, and inspections results.
Receive and dispatch guest requests, preferences, amenities, and special touches with urgency and attention to detail.
Ensure delivery of VIP amenities, turndown notes, and special setups in coordination with staff.
Handle Lost and Found process with accuracy, proper documentation, and adherence to hotel policy.
Prepare daily, weekly, and monthly housekeeping reports including occupancy forecasts, staffing needs, and inventory usage.
Assist with scheduling, payroll support, and attendance tracking for the department.
Maintain supply logs and coordinate with Purchasing to ensure proper stock levels.
Support onboarding tasks such as uniform coordination, locker assignments, and training documentation.
Ensure all information entered in the PMS system is accurate and timely.
Flag maintenance issues or room discrepancies to appropriate teams.
Support the Housekeeping leadership team in upholding service standards, SOP compliance, and cleanliness expectations.
Provide lateral service as needed in the hospitality industry.
Perform various related tasks as needed in the spirit of providing exceptional guest service.
Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Remain calm and alert, especially during emergency situations.
Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.