Housekeeping Coordinator

Loews Hotels•Philadelphia, PA

2d•Onsite

About The Position

The Housekeeping Coordinator is responsible for answering telephones, monitoring and responding to the dispatch radio, and dispatching guest/Telecom/supervisor calls to the appropriate parties. This role also involves maintaining daily housekeeping logs, sign-in/sign-out sheets, reconciling boards and keys, tracking and adjusting time logs for payroll, and maintaining a count of daily hours for all housekeeping personnel. The coordinator completes attendance reports for late or absent employees and communicates with the Front Office and Floor Managers to verify room status. They will input computer data to maintain accurate room status information and perform all duties in a timely and professional manner. Additionally, the role requires promoting teamwork, promptly reporting issues, being polite and helpful to guests and colleagues, executing emergency procedures, complying with safety regulations, attending meetings and training, maintaining equipment and work areas, and adhering to hotel standards, policies, and grooming requirements.

Requirements

Answers telephone in a prompt and courteous manner
Monitors and responds to dispatch radio
Dispatches guest/Telecom/supervisor calls to appropriate parties
Maintains, on a daily basis, all Housekeeping logs
Maintains sign-in and sign-out sheets
Reconciles boards and keys at end of shift
Tracks and adjusts time log for payroll
Maintains count of daily hours for all Housekeeping personnel
Completes attendance report on late or absent employees
Continually communicates with Front Office and Floor Managers to verify status of all guest rooms
Inputs computer to maintain accurate and up-to-date room status information
Performs all duties in a timely and professional manner
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards

Responsibilities

Answers telephone in a prompt and courteous manner
Monitors and responds to dispatch radio
Dispatches guest/Telecom/supervisor calls to appropriate parties
Maintains, on a daily basis, all Housekeeping logs
Maintains sign-in and sign-out sheets
Reconciles boards and keys at end of shift
Tracks and adjusts time log for payroll
Maintains count of daily hours for all Housekeeping personnel
Completes attendance report on late or absent employees
Continually communicates with Front Office and Floor Managers to verify status of all guest rooms
Inputs computer to maintain accurate and up-to-date room status information
Performs all duties in a timely and professional manner
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards