Housekeeping Coordinator

Four Seasons Hotels and Resorts•Palo Alto, CA

1d•Onsite

About The Position

Four Seasons Hotel Silicon Valley is currently looking for a Housekeeping Coordinator. This role is essential for coordinating and supporting daily Housekeeping operations to ensure guest rooms and public areas are maintained to Four Seasons standards while delivering efficient communication and guest satisfaction. The position involves responding to and managing guest and interdepartmental requests, coordinating room attendants and house attendants, and operating property management systems. The Housekeeping Coordinator will also prepare and track maintenance work orders, handle guest laundry requests, and assist management with administrative duties and emergency situations. The role requires a strong ability to multitask, prioritize responsibilities, and manage competing demands effectively, with a minimum of 1 year of experience in the Housekeeping Department or Rooms Division preferred. Fluency in spoken and written English is required, and bilingual proficiency in Spanish is preferred.

Requirements

Minimum of 1 year of experience in the Housekeeping Department or Rooms Division preferred.
Working knowledge of computer systems required; experience with Opera is preferred.
Strong ability to multitask, prioritize responsibilities, and manage competing demands effectively.
Demonstrated proficiency in typing to produce accurate and timely work, with fluency in spoken and written English required.
Must have current authorization to work in the United States.

Nice To Haves

Bilingual proficiency in Spanish is preferred.

Responsibilities

Coordinate and support daily Housekeeping operations to ensure guest rooms and public areas are maintained to Four Seasons standards while delivering efficient communication and guest satisfaction.
Respond to and manage guest and interdepartmental requests received via telephone, FS Messenger (chat), and Microsoft Teams/Outlook email, using professional etiquette while accurately documenting and assigning tasks for timely completion.
Coordinate and prioritize guest requests and traces based on VIP status and arrival times, while reviewing guest reservations to ensure accurate notes, specials, and traces are properly recorded and maintained.
Oversee the coordination of room attendants and house attendants by prioritizing tasks based on business levels and guest arrival and departure patterns, while coordinating and directing Housekeeping activities through ongoing communication with floor supervisors and other departments to ensure accurate room status and timely service delivery.
Operate PMS and HotSOS systems to update room status, print designated reports, and distribute them accordingly.
Monitor Out of Order rooms and follow up on discrepant or incomplete work before and after shift handovers.
Prepare and track maintenance work orders in coordination with Engineering to ensure timely completion.
Handle guest laundry requests including item counting and charge posting in accordance with procedures.
Assist management with administrative duties as assigned and respond professionally and effectively to all hotel safety and emergency situations in accordance with established procedures.
Assist across Housekeeping operations as assigned and perform additional duties assigned by the Director of Housekeeping or Assistant Manager.