Housekeeping Coordinator

Sun Hill Properties Inc.• Los Angeles, CA, US, CA

1d•$0 - $26•Onsite

About The Position

The Housekeeping Coordinator serves as the central communication hub for the Housekeeping Department, ensuring the efficient coordination of daily operations in a fast-paced, full-service hotel. This position provides administrative support, manages room status updates, coordinates work assignments, communicates with guests and hotel departments, and ensures timely fulfillment of guest requests while maintaining the highest standards of hospitality and operational excellence. Such a role plays a critical role in delivering exceptional guest experiences by supporting housekeeping operations, maintaining accurate records, facilitating effective communication, and promoting teamwork across all hotel departments.

Requirements

High school diploma or equivalent required
Excellent verbal, written, and interpersonal communication skills
Strong customer service skills with the ability to deliver exceptional guest experiences
Strong attention to detail with a high degree of accuracy in recordkeeping and data entry
Ability to maintain confidentiality and exercise discretion when handling sensitive information
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
Ability to learn and operate hotel property management and housekeeping systems
Strong problem-solving, critical thinking, and decision-making skills
Ability to work independently while collaborating effectively as part of a team
Ability to remain composed, professional, and service-oriented under pressure
Must be able to bend, crouch, kneel, and twist in the work area.
Must be able to maneuver around property.
Must be able to sit for prolonged periods of time.
Must be able to operate a computer, telephone, and copier.
Must have manual dexterity to operate all office equipment.
May include exposure to high levels of ambient noise for prolonged periods, must be able to perform essential job functions effectively in such conditions.

Nice To Haves

Minimum 3 years of experience in housekeeping, front office, hospitality, or a related hotel operations role preferred
Previous experience in an administrative, coordinator, or supervisory support role preferred
Experience in a full-service hotel environment preferred

Responsibilities

Deliver exceptional guest service by providing genuine hospitality and creating positive guest experiences
Respond promptly and professionally to guest inquiries, requests, and concerns, demonstrating empathy, sound judgment, and effective service recovery
Provide accurate information regarding hotel facilities, amenities, services, and local attractions.
Coordinate daily work assignments for Room Attendants, Housepersons, and Public Area Attendants to support efficient departmental operations
Monitor housekeeping productivity and communicate priorities to ensure timely completion of guest rooms and public areas
Maintain accurate room status within the property's management system, including updates for clean, inspected, occupied, vacant, out-of-order, and out-of-service rooms
Communicate room availability and operational updates with the Front Office to facilitate guest arrivals, departures, and room assignments
Coordinate communication between Housekeeping, Engineering, Front Office, Laundry, Security, and other departments to ensure efficient hotel operations
Receive, prioritize, and dispatch maintenance requests, following up to ensure timely resolution.
Coordinate and monitor the timely fulfillment of guest requests, including amenities, linens, and housekeeping services
Provide administrative support to Housekeeping leadership by preparing, maintaining, and organizing departmental reports, logs, records, and required documentation
Ensure departmental forms, records, and reports are completed accurately and submitted in accordance with established procedures
Assist with attendance tracking, scheduling support, payroll documentation, and other administrative functions as assigned
Answer and manage a high volume of telephone calls, radio communications, and electronic requests from guests, team members, and other departments
Maintain organized departmental files, records, and office systems while safeguarding confidential guest, employee, and company information
Maintain a clean, organized, and professional housekeeping office and monitor office supply inventory to ensure operational readiness
Support departmental productivity by identifying operational issues, communicating concerns promptly, and assisting with workflow improvements.
Foster effective communication and collaboration across all hotel departments to promote seamless operations and exceptional guest satisfaction
Maintain compliance with hotel policies, brand standards, safety procedures, and departmental operating guidelines
Support a positive, team-oriented work environment by assisting coworkers during periods of high occupancy and operational demand
Perform other duties as assigned by Management