Housekeeping Coordinator

Marriott•Birmingham, AL

13d

About The Position

This role involves assisting Housekeeping management in daily activities, acting as a liaison between Housekeeping, Engineering, Front Office, and Laundry to coordinate efforts. The Housekeeping Coordinator is responsible for running sold room reports, verifying room status, determining discrepant rooms, prioritizing room cleaning, and updating the status of departing guest rooms. They will document and resolve issues with discrepant rooms with the Front Desk, prepare and distribute room assignments to Housekeeping staff, and record, monitor, and update the list of ‘Do Not Disturb' rooms. The coordinator ensures vacant dirty rooms are cleaned by the necessary time and assigns rush rooms and rooms previously on the ‘Do Not Disturb' list. Additionally, they complete required Housekeeping paperwork, follow all company and safety/security policies, report maintenance problems, safety hazards, accidents, or injuries, and complete safety training. The role requires maintaining a clean and professional appearance, protecting company assets, and providing excellent guest service by anticipating and addressing guest needs. Developing and maintaining positive working relationships with colleagues, supporting team goals, and communicating effectively both verbally and in writing are also key aspects of this position. The role requires the ability to enter and locate work-related information using computers and to stand, sit, or walk for extended periods. It also involves moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. Other reasonable job duties may be requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.

Responsibilities

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare and distribute room assignments to Housekeeping staff.
Record, monitor, and update list of ‘Do Not Disturb' rooms.
Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list.
Complete required Housekeeping paperwork.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Enter and locate work-related information using computers.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.