Housekeeping Coordinator

Marriott•San Francisco, CA

14h•Onsite

About The Position

This role involves managing daily housekeeping activities, coordinating with various departments, and ensuring efficient room cleaning. The coordinator will act as a liaison between Housekeeping, Engineering, Front Office, and Laundry to resolve issues and maintain operational flow. Responsibilities include preparing room assignments, monitoring room statuses, and ensuring timely cleaning of rooms, especially those with special requests or 'Do Not Disturb' statuses. The position also requires adherence to company policies, safety procedures, and maintaining professional guest interactions. The role involves computer use for data entry and retrieval, and physical tasks such as standing, walking, and lifting objects up to 10 pounds.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
Computer proficiency for data entry and information retrieval.
Ability to stand, sit, or walk for extended periods.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Responsibilities

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare and distribute room assignments to Housekeeping staff.
Record, monitor, and update list of ‘Do Not Disturb' rooms.
Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list.
Complete required Housekeeping paperwork.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Enter and locate work-related information using computers.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.