Housekeeping Coordinator

Marriott•Orlando, FL

13h•Onsite

About The Position

This position is responsible for assisting Housekeeping management in managing daily activities. The Housekeeping Coordinator acts as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. This role involves running sold room reports, verifying room status, determining discrepant rooms, prioritizing room cleaning, and updating the status of departing guest rooms. The coordinator will document and resolve issues with discrepant rooms with the Front Desk, prepare and distribute room assignments to Housekeeping staff, and record, monitor, and update the list of ‘Do Not Disturb' rooms. Ensuring vacant dirty rooms are cleaned by the necessary time and assigning rush rooms and rooms previously on the ‘Do Not Disturb' list are key functions. The role also requires completing required Housekeeping paperwork. Additionally, the position requires adherence to all company and safety and security policies and procedures, reporting any maintenance problems, safety hazards, accidents, or injuries, and completing safety training and certifications. Maintaining a clean and professional appearance, protecting company assets, and providing excellent guest service are also essential. Developing and maintaining positive working relationships with others, supporting team goals, and communicating effectively are crucial. The role involves using computers for work-related information and performing physical tasks such as standing, sitting, walking, and lifting objects weighing less than or equal to 10 pounds without assistance.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
No specific licenses or certifications required.

Responsibilities

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare and distribute room assignments to Housekeeping staff.
Record, monitor, and update list of ‘Do Not Disturb' rooms.
Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list.
Complete required Housekeeping paperwork.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Enter and locate work-related information using computers.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.