Housekeeping Coordinator

Four Seasons Hotels and Resorts•New York, NY

6d•Onsite

About The Position

The Four Seasons Hotel New York Downtown is looking for an Housekeeping Coordinator who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Housekeeping Coordinator, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel. This position reports to the Housekeeping Management Team for New York Downtown. Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Housekeeping Coordinator, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition. You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

Requirements

High school education or equivalent experience
Experience required by position is from one full year of employment in the related position with Four Seasons or other organization.
Front Office Experience preferred
Requires ability to operate computer equipment.
Ability to read and speak and write English.

Nice To Haves

UniFocus, ADP and Opera systems knowledge preferred.
Excellent Organizational skills.

Responsibilities

The Rooms coordinator is responsible for the administrative tasks of the Rooms Division.
Respond to a variety of requests from the Housekeeping and Front Office Managers and assist them in daily operations while complying with Four Seasons policies.
Utilize the telephones adhering to Four Seasons Standards
Properly use all forms in the department ensuring they are legible and understandable.
Utilize the computer system as it relates to the Rooms Division.
Oversee the coordination of room attendants and house attendants, and prioritize tasks based on business levels and guest arrival/departure patterns
Review room blocking and ensure maximum use of inventory
Coordinate guest requests, traces in accordance of priority levels determined by VIP status or arrival times
Review guest reservations and ensure proper notes, specials and traces are in place
Report any safety, security or maintenance problems immediately.
Keep the office neat and orderly at all times.
Expedite any guest requests as quickly as possible and notify management if any guest service is hampered.
Coordinate between Front Office and Housekeeping Teams.
Assist management in administrative work as directed.
Respond properly in any hotel emergency or safety situation.
Perform other tasks or projects as assigned by hotel management and staff.
Type correspondence, reports, etc., which includes composition of letters and memorandums.
Open and examine incoming correspondence, re-routing mail when appropriate and gather data necessary for response.
Handle telephone calls for the executive offices following the standards of Four Seasons Hotels.
Ensure proper and correct communication between executive office and other staff.
Take minutes when requested.
Compose and correspond to all letters to the executive office.
Maintain all Rooms Division office supplies.
Maintain files.
Update and maintain the Corporate Policy Manuals and the hotel policy manual as directed.
Maintain confidentiality in all matters relating to the Hotel, Home Office, owners, etc.
Learn and use various programs in personal computers.
Maintain a cordial and professional environment in the office with all visitors and co-workers at all times.
Refrain from seeking personal gain from association with the Hotel or Executive Offices or from soliciting any services or products as a representative of the Hotel or Executive Offices.
Use all telephone, fax, computer and other equipment for Hotel business only.
Follow proper payroll procedures.
Answer telephone and use the paging system according to Four Seasons' standards.
Type in a proficient manner to ensure a quality and timely product.
Proofread all correspondence prior to submission for signature.
Maintain all files in accordance with established procedures and standards.
Maintain a friendly, caring and helpful attitude with clients, as well as other hotel personnel.
Assist in the preparation of reports as required by the Rooms Division Manager and Director of Food & Beverage
Keep informed as to the daily hotel activities.
Participate in scheduled meetings as requested.
Copy, fax or mail any documents, files, proposals, prospectus or applications as needed.
Trace reservations and amenities as well as pull and re-file files.
Assists with responsibilities and duties in the absence or heavy volume in the Housekeeping Department.