Housekeeping Coordinator

SALAMANDER CHARLESTON EMPLOYER LLC•Charleston, SC

5d•Onsite

About The Position

Under the supervision of the Executive Housekeeper and Assistant Executive Housekeeper, the Housekeeping Coordinator is responsible for assigning daily tasks to Room Attendants and Supervisors, and providing lists of VIP guests to Houseman Attendants. The Coordinator also handles guest calls, delegating requests to the appropriate departments or colleagues. This role requires adherence to the Mission Statement and Core Values, with a focus on providing quality service with a smile and taking ownership of tasks.

Requirements

Basic knowledge of computers.
Aptitude to promote minimum levels of skills and abilities that create a positive outcome in a hot or challenging work environment.
Ability to establish and maintain a safe working environment according to OSHA regulations.
Ability to follow directions, perform tasks with attention to detail, speed, accuracy, and follow-through.
Ability to work without direct supervision.
Ability to work well as part of a team.
Set up and organize workstation with designated supplies and equipment.
Restock work areas for the next shift as assigned.
Successfully complete the training/certification process for this position.

Nice To Haves

High school graduate or equivalent is preferred.
Previous experience of one year plus.

Responsibilities

Read the log book, follow through on special requests, and ensure all traces reports are completed.
Perform housekeeping system (Springer Miller) opening by assigning sections to room attendants and highlighting VIPs and special requests on assignment sheets.
Prepare supervisor assignments and ensure all necessary reports are ready for them. Retrieve special attention and VIP guest lists and provide them to supervisors, along with special request (traces).
Prepare Houseman assignment sheets, highlighting any special requests for guest rooms or VIP guest arrivals.
Answer all incoming calls using correct etiquette and utilize the HOTSOS system to report and assign issues to other departments or service professionals.
Be aware of pending rooms and assign them to supervisors immediately.
Ensure supervisors check all VC rooms and turn up all turn-down rooms before 10:00 am. Communicate with supervisors regarding rooms needing inspection, VC status, pick-ups, discrepancies, and OOO rooms.
Handle rush room requests from the Front Desk by contacting supervisors.
Communicate all refuse service, late service, and pick-ups to the PM Coordinator and Manager.
Run backup reports as instructed in case the system goes down.
File paperwork as given by the Manager and write information in the pass-on log.
Close out the shift as instructed and file all shift reports.