Housekeeping Coordinator

Pyramid Global Hospitality•Chatham, MA

3d•Onsite

About The Position

The Housekeeping Coordinator is responsible to provide administrative support for the Housekeeping department; including creating and designating work assignments, computer input, filing, tracing, answering telephones, printing reports, and maintaining departmental records/logs. All work performed is in accordance with standards and procedures of the housekeeping departmental as set forth by Forbes, AAA, Preferred Hotels and Chatham Bars Inn.

Requirements

Prioritize, Organize and Follow Up
Can work well independently as well as in a team setting
Follow direction thoroughly
Understand guest’s service needs
Work with Minimal Supervision
Computer Skills including Outlook, Excel, Internet Explorer
Able to meet deadlines
Able to lift up to 50 lbs
Being flexible and motivated

Responsibilities

Creating work assignments for Engineering, Room, House and Lobby Attendants through the KnowCross System, Dispatching guest requested items
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards including the inspection of guest rooms.
Administer equipment maintenance programs such as vehicle, vacuum, cell phone, crib and rollaway beds to ensure items are well maintained.
Answer guest calls, anticipate guests’ needs, respond promptly and ensure follow up
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Maintain knowledge of all guest room layouts, bed types, decor, appointments, amenities, locations, numbers/names.
Update a current and updated room status report, communicating waitlisted items with the Front Office and Housekeeping Supervisors
Monitor and track status of out-of-order rooms; update accordingly.
Administer Lost & Found, Keys and Phones