Housekeeping Coordinator

Marriott•Miami Beach, FL

About The Position

The Housekeeping Coordinator is responsible for managing daily activities within the housekeeping department, acting as a liaison between Housekeeping, Engineering, Front Office, and Laundry. This role involves running reports, verifying room status, prioritizing cleaning, and updating room statuses. The coordinator will also document and resolve issues with discrepant rooms, prepare and distribute room assignments, and manage 'Do Not Disturb' lists. Ensuring timely cleaning of vacant rooms and assigning rush rooms are key duties. The position also requires adherence to company policies, safety procedures, and maintaining professional appearance and conduct. Additionally, the role involves interacting with guests, developing positive working relationships, and utilizing computer systems for work-related tasks.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
Ability to enter and locate work-related information using computers.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Responsibilities

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk.
Prepare and distribute room assignments to Housekeeping staff.
Record, monitor, and update list of ‘Do Not Disturb' rooms.
Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list.
Complete required Housekeeping paperwork.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Thank guests with genuine appreciation.
Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Enter and locate work-related information using computers.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.