Housekeeping Coordinator - Housekeeping

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

7d•Hybrid

About The Position

Under the direction of the Housekeeping Management, the incumbent ensures the Housekeeping Department functions to established Hard Rock property and brand standards. Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures. Acknowledge all guests utilizing the 10/5 rule and using the guest’s name whenever possible. With assistance from housekeeping management, supervises the property’s Hotel Housekeeping Department in all daily operations. Creates a culture of high ethical standards, integrity, and service at all times. Personally, assists guests, assist management, solicits feedback and adapts internal procedures accordingly. Implements systems that help anticipate the needs of our guests. Seeks opportunities to improve performance, and implements action plans for improvement. Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product. Works with direct reports to evaluate progress toward goals. Creates a culture of accountability through quality control metrics for Housekeeping performance. Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions. Ensures integration and teamwork for the department in a positive environment. Participates in quality assurance program and helps Housekeeping achieve a top-tier rating. Assure all safety policies and procedures are followed. Utilize device/HotSOS to place requests for Housemen and other departments. Utilize technology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA / Forbes). To attend training and meetings as and when required. To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations. Demonstrate actions and behaviors that reinforce the Company’s Mission and Values. Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Other duties as assigned.

Requirements

High School diploma, GED, or equivalent required
Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
Must possess good knowledge of computers
Must be detail oriented
Must possess excellent time management skills
Must be willing and able to work flexible hours including evenings, weekends
Must be mobile in order to visit guest rooms, storage areas, offices and other spaces

Nice To Haves

Bilingual in Spanish preferred

Responsibilities

Supervises the property’s Hotel Housekeeping Department in all daily operations.
Creates a culture of high ethical standards, integrity, and service at all times.
Personally, assists guests, assist management, solicits feedback and adapts internal procedures accordingly.
Implements systems that help anticipate the needs of our guests.
Seeks opportunities to improve performance, and implements action plans for improvement.
Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product.
Works with direct reports to evaluate progress toward goals.
Creates a culture of accountability through quality control metrics for Housekeeping performance.
Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions.
Ensures integration and teamwork for the department in a positive environment.
Participates in quality assurance program and helps Housekeeping achieve a top-tier rating.
Assure all safety policies and procedures are followed.
Utilize device/HotSOS to place requests for Housemen and other departments.
Utilize technology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA / Forbes).
Attend training and meetings as and when required.
Report for duty punctually wearing the correct uniform/attire.
Maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Other duties as assigned.