Housekeeping Assistant Manager

Pyramid Global Hospitality•The Colony, TX

11d•Onsite

About The Position

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Welcome to The Colony Hotel in the picturesque setting of Maine, proudly part of the Pyramid Global Hospitality portfolio. Offering 140 charming guest rooms and 10,000 sq ft of versatile meeting space, The Colony Hotel is more than just a place to stay—it's a coastal retreat that seamlessly integrates comfort with career opportunities. Nestled along the scenic coastline of Maine, The Colony Hotel embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at The Colony Hotel, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique charm of Maine while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the coastal beauty of Maine! What you will have an opportunity to do: Great housekeeping departments do not run themselves. They run because someone with real leadership presence, sharp operational instincts, and a genuine commitment to standards is driving the team every single day. Someone who inspects with purpose, coaches with respect, communicates with clarity, and holds the department together when the Executive Housekeeper is away. Someone who takes personal ownership of the guest experience and understands that a clean, well-maintained hotel is not just a standard to meet but a promise to keep. We are looking for an experienced, people-first Assistant Housekeeping Manager to join our team at The Colony Hotel. If you are a hospitality professional who is ready to step into a leadership role with real responsibility, lead a team you can be proud of, and grow within a world-class property and organization, we want to hear from you. About the Role As the Assistant Housekeeping Manager, you are the right hand of the Executive Housekeeper and one of the most important leaders in the housekeeping department. You will supervise and coordinate the daily activities of the housekeeping team, conduct room and property inspections, train and develop associates, manage scheduling and assignments, and step in as the acting department leader whenever the Executive Housekeeper is off property. This role also carries Manager on Duty responsibilities, meaning there will be shifts where you are the senior leader on property for the entire hotel. That requires sound judgment, calm authority, clear communication, and the confidence to make decisions and handle situations independently when they arise. You will be working closely with the Front Desk, Maintenance, and other departments throughout every shift to ensure room readiness, resolve guest concerns, and keep operations running smoothly. The housekeeping department touches every guest stay, and the Assistant Housekeeping Manager is at the center of making sure that touch reflects the quality this property is known for. A flexible schedule is required for this role. Availability to work varying days and shifts is essential, and weekend availability is non-negotiable given the nature of hotel housekeeping operations.

Requirements

A confident, people-first leader who earns the respect of their team through consistency, fairness, and genuine investment in the people they lead
Strong operational instincts and the ability to inspect, identify issues, and make good decisions in real time under the pressure of a busy hotel operation
The ability to coach and hold standards with respect; you give clear, direct feedback and you follow through
Excellent written and verbal communication skills across all levels of the organization, from front-line associates to hotel leadership
Strong organizational skills and the ability to manage multiple priorities simultaneously throughout a fast-moving shift
A calm, decisive presence when serving in a Manager on Duty capacity; guests and associates look to you for leadership and you deliver it
A genuine commitment to guest satisfaction and the understanding that every housekeeping decision ultimately reflects on the guest experience
Flexible schedule availability including varying days, shifts, weekends, and holidays without exception
Bilingual in English and Spanish is strongly preferred and will be a meaningful advantage in this role
A 2 or 4 year degree in business, hospitality management, or a related field is preferred; equivalent experience will be considered
Minimum of 1 year of previous supervisory experience in a housekeeping or related hospitality environment, or demonstrated leadership ability in a comparable role
Excellent written and verbal communication skills in English; bilingual in Spanish is strongly preferred
Ability to function in a Manager on Duty capacity as necessary
Ability to perform all physical requirements of the role with or without reasonable accommodation
Flexible schedule with availability to work varying days and shifts including weekends and holidays
Working knowledge of housekeeping operations, sanitation standards, and health and safety compliance
Proficiency with basic computer tools for scheduling, communication, and reporting

Nice To Haves

Bilingual in English and Spanish is strongly preferred and will be a meaningful advantage in this role
A 2 or 4 year degree in business, hospitality management, or a related field is preferred; equivalent experience will be considered
Bilingual in Spanish is strongly preferred

Responsibilities

Directly supervising and coordinating the daily activities of the housekeeping department in the absence of the Executive Housekeeper, including room attendants, laundry attendants, housemen, and public area associates
Inspecting guest rooms, public spaces, back-of-house areas, and all housekeeping zones daily to ensure cleanliness and sanitation standards are consistently met, completing inspection sheets accurately and thoroughly
Reporting deficiencies in guest room physical condition to the General Manager, Executive Housekeeper, or Maintenance Supervisor as appropriate and following up to ensure resolution and room readiness
Assisting the Executive Housekeeper in completing the weekly housekeeping schedule to meet the needs of the hotel and its guests while managing labor in line with financial objectives
Assisting with daily room assignments and special project assignments for all housekeeping staff
Communicating room status changes clearly and in a timely manner throughout the shift to Front Desk and relevant departments
Interviewing applicants, orienting new hires, and conducting ongoing training for all housekeeping associates to increase job knowledge, skill level, and performance standards
Coaching and counseling associates to encourage positive behaviors, correct performance deficiencies, and support continued growth and development
Promoting teamwork and positive associate morale in all situations and interactions throughout the department
Assisting in cleaning guest rooms as needed based on business volume and timing demands
Assisting housekeepers and housemen in maintaining clean, orderly storerooms and properly stocked housekeeping carts
Ensuring laundry room procedures and sanitation standards are being carried out consistently; performing laundry duties as required based on business volume
Inspecting the grooming and attire of all housekeeping staff and addressing any deficiencies professionally and promptly
Interpreting and enforcing company policies and procedures, ensuring all associates comply with safety programs, the Associate Handbook, and local house policies
Participating in monthly department meetings to review new procedures, share updates, and solicit input from the team
Working with the Executive Housekeeper and Front Office team to maintain the lost-and-found program in accordance with established procedures
Maintaining energy management programs and inspecting for adherence as it relates to the housekeeping department
Performing Manager on Duty shifts and responsibilities as assigned, exercising sound judgment and serving as the senior leader on property during those times
Following all safety and security procedures and immediately reporting accidents, injuries, and unsafe work conditions to the appropriate manager or HR
Communicating effectively with other departments and managers using clear, professional verbal and written communication
Maintaining confidentiality of proprietary information and protecting company assets at all times
Performing other duties as assigned by the Executive Housekeeper or General Manager