Assistant Housekeeping Manager

Four Seasons Hotels and Resorts • Four Seasons Maui, HI

8d • $77,000 - $85,000 • Onsite

About The Position

Manages a shift of the Housekeeping staff to assure that guest rooms and public areas are cleaned to exacting standards.

Requirements

• At least two years of management experience in Laundry or Housekeeping.
• Ability to read, write and English.

Responsibilities

• Manages the staff of the Housekeeping Department.
• Interviews and trains the staff.
• Conducts Performance Evaluations and disciplines staff when needed.
• Assures daily labor report and bi-weekly payroll submission is accurate and complete.
• Ensures communications and follow-up on any problems, guest requests or special requirements.
• Schedules staff.
• Makes or coordinates the daily assignment of work.
• Oversees the start of each shift.
• Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met.
• Inspects all areas of responsibility daily including a number of Guest rooms.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Responds to all guest requests in an accurate and timely manner.
• Interaction with guest will be in person and by phone.

Benefits

• Competitive salary & wages
• Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
• Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
• Excellent Training and Development opportunities
• Learning & Development Subsidy
• Many career opportunities within the hotel and to other Four Seasons
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meal and Paid Meal Break

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed