Housekeeping Administrative Assistant

Marriott Vacations Worldwide • Harbour Lake, SC

3d • Onsite

About The Position

This role involves providing administrative support within a housekeeping department. Key responsibilities include managing guest information in databases, handling correspondence and documentation, maintaining filing systems, and operating standard office equipment. The position requires a strong focus on customer service, adherence to company policies, and teamwork. The role also involves some light physical tasks and offers various site-specific perks.

Requirements

• Proficiency in using computers, including word processing, spreadsheet, database, and presentation software.
• Ability to operate standard office equipment.
• Strong attention to detail for document preparation and record keeping.
• Excellent communication skills, both written and verbal.
• Professional and pleasant personality with a focus on customer service.
• Ability to work effectively in a team environment.
• Ability to handle incoming and outgoing mail.
• Ability to create and maintain filing systems.
• Ability to lift and move objects weighing up to 10 pounds.

Nice To Haves

• Experience in the hospitality or housekeeping industry.
• Familiarity with property management or reservation systems.

Responsibilities

• Enter and retrieve information from computer databases to update records, files, reservations, and answer guest inquiries.
• Transmit information or documents using computer, mail, or facsimile machine.
• Operate standard office equipment other than computers.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Create and maintain computer- and paper-based filing and organization systems for records, reports, and documents.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Enter and locate work-related information using computers and/or point of sale systems.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Provide attention to customer service with a professional and pleasant personality.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• Free on-site parking
• Discount at all on-site Food & Beverage outlets
• Complimentary soft drinks during each shift
• Work shoe credit through Shoes for Crews twice a year
• Company branded coat/jacket for outdoor and travel roles
• Hats and sunscreen provided
• Bi-annual team building events
• Quarterly celebrations
• Associate of the Month recognition
• Associate Appreciation Week
• Guest Satisfaction Survey awards (up to $100 a month if department goals are met)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed