Housekeepers

Indus Hotel Corp•Grove City, OH

About The Position

The Housekeeper cleans and sanitizes guest rooms, replenishes supplies and amenities, and inspects and reports rooms as ready for sale to the front desk in accordance with hotel training and standards. The role also includes laundry and public-area cleaning, deep cleaning when assigned, and maintaining cleaning supplies and the cart in a safe, organized, and presentable condition. Housekeepers are expected to follow hotel procedures and emergency policies, wear a uniform and nametag, maintain personal cleanliness, and work flexibly as needed. The position involves providing prompt, systematic service for guest requests, handling complaints effectively, and treating guests, managers, and associates courteously and helpfully. Housekeepers must respect guests’ privacy, work thoroughly and efficiently within specified timeframes, and embrace the company’s Mission, Values, and Vision. Other duties may be assigned.

Requirements

Minimum high school education.
Ability to push, pull, bend, stoop, and reach upward.
Ability to lift up to 40 pounds.
Ability to tolerate extreme temperatures.
Ability to stand and/or walk for prolonged periods.
Ability to work with cleaning chemicals and cleaning equipment.

Nice To Haves

Prior housekeeping or hotel experience is preferred.
Prior knowledge of operating laundry-room washers and dryers is desired but not required.

Responsibilities

Understand hotel operating procedures, room types, and standards for supplies.
Check the general condition of rooms and notify the Housekeeping Supervisor of malfunctions or damage.
Clean and sanitize guest rooms, replenish supplies and amenities, and inspect and report rooms ready for sale to the front desk according to hotel training and standards.
Dust and clean guest-room furnishings, including televisions, desks, chairs, lamps and shades, air-conditioning units, headboards, nightstands, wall pictures, and window ledges.
Keep cleaning supplies and the cleaning cart safe, organized, and presentable.
Respond promptly and systematically to guest requests.
Handle guest complaints effectively.
Be courteous, friendly, and helpful to guests, managers, and other associates.
Prepare bedrooms thoroughly within specified timeframes while following hotel procedures.
Obtain inspector or front-desk approval for no-service rooms.
Wear a uniform and nametag and follow hotel policies and emergency procedures.
Avoid disturbing guests and maintain discretion.
Perform laundry and public-area cleaning.
Maintain personal cleanliness.
Work flexible hours as needed.
Embrace the company’s Mission, Values, and Vision.
Perform deep cleaning when assigned.
Perform other assigned duties and responsibilities.