Housekeeping

INTOWN SUITES•St. Johns, MI

21d•Onsite

About The Position

The Housekeeper maintains a clean, safe, and welcoming environment for guests. The role performs routine and deep cleaning of guest rooms, hallways, laundry areas, and common spaces, meeting company cleanliness standards and guest service expectations. Housekeepers help ensure accommodations are properly maintained and ready for occupancy. The position requires following housekeeping procedures, maintaining supplies and equipment, communicating room readiness and guest or safety concerns to supervisors, and providing superior customer service. The work is performed indoors on hard and carpeted surfaces, with standing for eight-hour shifts and occasional exposure to extreme heat and cold.

Requirements

Knowledge of housekeeping and laundry standard operating procedures and techniques.
Ability to follow instructions and directions and meet deadlines.
Ability to clean the minimum required number of rooms per shift.
Ability to scrub and scour surfaces, extend arms overhead, and stoop, bend, and squat while cleaning.
Ability to step in and perform a variety of housekeeping or laundry positions in response to business needs.
Ability to visually inspect guest rooms, public areas, and service areas for cleanliness and presentation quality.
Ability to manage multiple activities in stressful situations and under time constraints.
Ability to regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Ability to occasionally sit, climb or balance, stoop, kneel, crouch, or crawl.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to stand for eight-hour shifts.

Responsibilities

Clean guest rooms according to company standard operating procedures.
Remove trash and debris from guest rooms and surrounding areas.
Ensure hotel areas meet company standards, including areas outside the assigned cleaning area.
Clean bathrooms, including tubs, toilets, sinks, walls, and lights; remove and replace bath linens.
Clean kitchen and dining areas, including refrigerators, microwaves, sinks, counters, cabinets, and tables.
Vacuum and wash floors according to standard operating procedures.
Dust and polish furniture and appliances.
Clean the exterior appearance of room areas, including siding, air-conditioning grills, doors, and windows.
Notify the Head Guest Room Attendant when rooms are ready.
Restock the housekeeping cart at the end of the shift.
Operate housekeeping equipment according to standard operating procedures.
Immediately notify a supervisor of safety or security policy violations and guest concerns.
Provide superior customer service when interacting with guests.