Housekeeping

INTOWN SUITES•Montgomery, AL

22d•Onsite

About The Position

The Housekeeper maintains a clean, safe, and welcoming environment for guests. The role performs routine and deep cleaning of guest rooms, hallways, laundry areas, and common spaces while meeting company cleanliness standards and guest service expectations. The Housekeeper helps ensure accommodations are properly maintained and ready for occupancy. The position requires following housekeeping and laundry procedures, meeting room-cleaning expectations and deadlines, inspecting areas for cleanliness and presentation, and responding to business needs. The work takes place indoors on hard and carpeted surfaces, includes eight-hour shifts, and may involve exposure to extreme weather conditions, cold, and heat.

Requirements

Knowledge of housekeeping and laundry standard operating procedures and techniques.
Ability to follow instructions and directions and meet deadlines.
Ability to clean the minimum required number of rooms per shift.
Ability to scrub and scour surfaces, reach overhead, stoop, bend, and squat while cleaning.
Ability to step in and perform a variety of housekeeping or laundry positions in response to business needs.
Ability to visually inspect guest rooms, public areas, and service areas for cleanliness and presentation.
Ability to manage multiple activities, including in stressful situations and under time constraints.
Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Occasionally sit, climb or balance, stoop, kneel, crouch, or crawl.
Specific vision abilities include close, distance, color, peripheral, and depth perception, and ability to adjust focus.

Responsibilities

Clean guest rooms according to company standard operating procedures.
Remove trash and miscellaneous debris from guest rooms and surrounding areas.
Ensure hotel areas meet company standards, even when outside the assigned cleaning area.
Clean bathrooms, including tubs, toilets, sinks, walls, and lights, and replace bath linens.
Clean kitchen and dining areas, including refrigerators, microwaves, sinks, counters, cabinets, and tables.
Vacuum and wash floors according to standard operating procedures.
Dust and polish furnishings and appliances.
Clean the exterior appearance of rooms, including siding, A/C grills, doors, and windows.
Notify the Head Guest Room Attendant when rooms are ready.
Restock the housekeeping cart at the end of the shift.
Operate housekeeping equipment according to standard operating procedures.
Immediately notify a supervisor of safety or security policy violations and guest concerns.
Provide superior customer service when interacting with guests.