Housekeeping

INTOWN SUITES•San Antonio, TX

21d

About The Position

The Housekeeper maintains a clean, safe, and welcoming environment for guests by performing routine and deep cleaning in guest rooms, hallways, laundry areas, and common spaces. The role ensures company cleanliness standards and guest service expectations are met, helping keep accommodations properly maintained and ready for occupancy. The Housekeeper follows housekeeping procedures, keeps supplies and equipment ready, reports room readiness and guest or safety concerns to supervisors, and may assist in a variety of housekeeping or laundry positions as business needs require. Duties and requirements may be adjusted by managers or supervisors.

Requirements

Knowledge of housekeeping and laundry standard operating procedures and techniques.
Ability to follow instructions and directions and meet deadlines.
Ability to clean the minimum required number of rooms per shift.
Ability to scrub and scour surfaces, extend arms overhead, stoop, bend, and squat while performing cleaning tasks.
Ability to step in and perform a variety of housekeeping or laundry positions in response to business needs.
Ability to visually inspect guest rooms, public areas, and service areas for cleanliness and presentation quality.
Ability to manage multiple activities in stressful situations and under time constraints.
Ability to regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Ability to occasionally sit, climb or balance, and stoop, kneel, crouch, or crawl.
Required vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.
Ability to stand for eight-hour shifts.

Responsibilities

Clean guest rooms according to company standard operating procedures.
Remove trash and miscellaneous debris from guest rooms and surrounding areas.
Ensure all hotel areas meet company standards, including areas outside the assigned cleaning area.
Clean bathrooms, including tubs, toilets, sinks, walls, and lights, and remove and replace bath linens.
Clean kitchen and dining areas, including refrigerators, microwaves, sinks, counters, cabinets, and tables.
Vacuum and wash floors according to standard operating procedures.
Dust and polish furniture and appliances.
Clean exterior room features, including siding, A/C grills, doors, and windows.
Notify the Head Guest Room Attendant when rooms are ready.
Restock the housekeeping cart at the end of the shift.
Operate housekeeping equipment in accordance with standard operating procedures.
Immediately notify a supervisor of safety or security policy violations.
Immediately notify a supervisor of guest concerns.
Provide superior customer service when interacting with guests.