Housekeeping

INTOWN SUITES•Plano, TX

22d•Onsite

About The Position

The Housekeeper maintains a clean, safe, and welcoming environment for guests. The role performs routine and deep cleaning of guest rooms, hallways, laundry areas, and common spaces while meeting company cleanliness standards and guest service expectations. The Housekeeper helps ensure accommodations are properly maintained and ready for occupancy. The position requires knowledge of housekeeping and laundry procedures, the ability to complete required room-cleaning assignments, and the ability to perform a range of physical cleaning tasks. The Housekeeper may be asked to support different housekeeping or laundry positions in response to business needs and must report room readiness, guest concerns, and safety or security violations to the appropriate supervisor. Work takes place indoors on hard and carpeted surfaces, with standing for eight-hour shifts. The role may also involve exposure to extreme weather conditions, including cold and heat. Physical requirements include lifting and moving up to 25 pounds regularly and up to 50 pounds occasionally, as well as occasional sitting, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

Good knowledge of housekeeping and laundry standard operating procedures and techniques.
Ability to follow instructions and directions and meet deadlines.
Ability to clean the minimum required number of rooms per shift.
Ability to scrub and scour surfaces, extend arms overhead, and stoop, bend, and squat while performing cleaning tasks.
Ability to step into a variety of housekeeping or laundry positions in response to business needs.
Ability to visually inspect guest rooms, public areas, and service areas for cleanliness and presentation quality.
Ability to manage multiple activities in stressful situations and within time constraints.
Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Occasionally sit, climb or balance, stoop, kneel, crouch, or crawl.
Vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
Stand for eight-hour shifts.

Responsibilities

Clean guest rooms according to company standard operating procedures.
Remove trash and miscellaneous debris from guest rooms and surrounding areas.
Ensure all hotel areas meet company standards, including areas outside the assigned cleaning area.
Clean bath areas, including tubs, toilets, sinks, walls, and lights, and remove and replace bath linens.
Clean kitchens and dining areas, including refrigerators, microwaves, sinks, counters, cabinets, and tables.
Vacuum and wash floors according to standard operating procedures.
Dust and polish furniture and appliances.
Clean the outside of rooms, including siding, A/C grills, doors, and windows.
Notify the Head Guest Room Attendant when rooms are ready.
Restock the housekeeping cart at the end of the shift.
Operate housekeeping equipment according to standard operating procedures.
Immediately notify a supervisor of safety or security policy violations.
Immediately notify a supervisor of guest concerns.
Provide superior customer service when interacting with guests.