Housekeeper Full time Second shift

Northwestern Memorial Healthcare • Geneva, IL

3d

About The Position

The EVS Tech II supports Northwestern Medicine’s patient-first approach by cleaning and maintaining assigned hospital areas and providing courteous, helpful service to patients, visitors, and staff. This full-time position works second shift, 3:00 PM–11:30 PM, and requires working every other weekend. The role follows organizational policies, procedures, ethical standards, and applicable regulatory and accreditation requirements.

The Housekeeper maintains patient rooms, offices, public areas, treatment rooms, and other assigned spaces; handles supplies, linens, and waste; and uses cleaning chemicals and equipment safely. The role also involves following isolation precautions, maintaining equipment, reporting hazards and repairs, communicating work issues, protecting patient confidentiality, and contributing to teamwork and continuous improvement.

Requirements

• Ability to follow oral and written instructions.
• Ability to communicate effectively with patients, visitors, and staff.
• Ability to use the department’s tracking and communication tools.
• Ability to work independently.

Nice To Haves

• One to three years of environmental services experience in a healthcare or hospitality environment.

Responsibilities

• Clean and maintain patient rooms, offices, public areas, treatment rooms, and other assigned areas daily.
• Collect and remove trash, change bed linens, and sanitize surfaces.
• Follow policies and procedures for patient isolation and contact precautions as necessary.
• Stock paper items and other supplies in assigned areas as needed or designated.
• Keep carts and equipment clean and in working condition, and store them in the appropriate area.
• Promote workplace safety by using wet-floor signs and PPE, keeping carts and supplies attended, and using chemicals and equipment safely.
• Use appropriate chemicals at the correct dilution and in properly labeled containers.
• Notify the supervisor about equipment needing repair and report safety hazards to the manager.
• Communicate issues to the supervisor, including inability to complete scheduled work, and report observed deficiencies or work requests to the appropriate contact.
• Maintain professional interpersonal relationships with hospital personnel and protect confidential patient information.
• Use the designated customer-service scripting model and provide accurate information and timely updates to patients and customers.
• Use organizational and departmental resources efficiently and complete tasks and assignments on time.
• Contribute to continuous improvement, cost-reduction, and work-process improvement efforts.
• Present a friendly, approachable, professional demeanor and appearance.
• Address questions and concerns promptly, refer them to appropriate people or resources when needed, and help patients and customers find their way.
• Use service-recovery skills to address problems or service breakdowns.
• Demonstrate teamwork by helping coworkers across departments, communicating effectively, respecting diverse opinions and styles, and acknowledging others’ contributions.

Benefits

• The company states it offers a wide range of benefits supporting employees’ physical, emotional, and financial well-being and protection from unexpected life events.
• 401(k) matching
• Tuition reimbursement
• Loan forgiveness

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed