HOUSEKEEPER-PART TIME POSITION
About The Position
The Housekeeper directs the institutional housekeeping program to maintain clean, orderly, and attractive conditions throughout the establishment. The role supervises housekeeping and laundry operations to ensure quality standards and hotel procedures are followed, and provides prompt, courteous, and professional guest service. The Housekeeper assigns rooms and guides housekeeping staff, supports employee training and recruitment, and ensures staff have the tools and equipment needed to perform their duties. The role inspects rooms and public areas, manages linen and supply inventory and storage, reports damage or equipment issues, monitors supply levels, and maintains security procedures for lost and found items. It also responds to guest complaints and requests, coordinates with other departments, and helps maintain service quality, customer satisfaction, and department costs.
Requirements
- Customer service experience in any service establishment.
- Ability to speak English fluently.
- Medically fit and in overall good general health.
- Ability to carry or lift items weighing up to 50 pounds.
- Ability to push and pull up to 150 pounds.
- Frequent standing and moving about the facility.
- Frequent bending, stooping, and kneeling.
- Frequent handling of objects and equipment.
- Willingness to work weekends and/or holidays.
- Ability to work flexible hours to meet hotel needs.
Nice To Haves
- Effective communication skills.
- Customer service skills.
- Well-groomed and professional appearance.
- Self-motivated.
- Cooperative and a good team player.
- Good listening skills.
- Detail-oriented.
Responsibilities
- Supervise housekeeping and laundry operations to ensure quality standards are met and hotel procedures are followed.
- Maintain cleanliness, hygiene, and tidiness in rooms, corridors, and public areas.
- Assign rooms to housekeeping staff, instruct and delegate work, and oversee staff performance.
- Assist with employee training and recruitment, and identify departmental training needs.
- Ensure employees have the tools and equipment needed to perform their duties.
- Maintain monthly supply, linen, and terry inventory and monitor PAR levels.
- Inspect assigned rooms and public areas to ensure furnishings, equipment, and linens are clean and in good repair.
- Oversee ordering, delivery, counting, and storage of linens, bathroom items, equipment, and cleaning materials.
- Report fouling, breakages, and decommissions promptly to the duty manager.
- Notify management of housekeeping staffing, material, equipment, or supply-level needs.
- Maintain procedures for the security of lost and found items.
- Maximize the use of resources and maintain costs according to guidelines.
- Respond to guest complaints, special requests, and repair needs, and inform the Front Office Manager or General Manager.
- Provide product quality standards and optimum service to hotel guests, maintaining customer satisfaction.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Provide timely feedback to a supervisor or General Manager.
- Assist with other duties as assigned.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
