Housekeeper - Hilton Garden Inn Downtown San Antonio Riverwalk

Lexima•San Antonio, TX

1d•Onsite

About The Position

The Housekeeper is responsible for cleaning assigned guest suites and public areas as directed by the Executive Housekeeper or Housekeeping Supervisor. The role includes preparing housekeeping carts, removing trash and dirty linen, maintaining clean hallways and other shared spaces, using cleaning agents and equipment safely, and reporting missing items or maintenance needs. Housekeepers are expected to provide courteous service, respond to guest requests, communicate effectively with hotel staff, and comply with hotel policies, brand standards, and safety practices.

Requirements

High school diploma or equivalent preferred.
Knowledge of hotel, housekeeping, and hotel laundry operations.
Flexibility to work various shifts, including evenings and weekends.
Ability to work long hours when required.
Initiative, responsibility, and flexibility.
Excellent time-management skills.
Friendly, cooperative manner and patience when dealing with customers and staff.
Ability to communicate clearly and professionally in English, both verbally and in writing.
Ability to understand and follow directions, guidelines, and work objectives set by a supervisor.
Ability to understand hazards and procedures associated with commercial cleaning agents and light machinery.
Effective listening skills and ability to understand and clarify concerns raised by guests and coworkers.
Ability to use both hands for tasks such as changing bed linens and scrubbing.
Ability to reach overhead, move light furniture, bend, stoop, and kneel.
Ability to stand throughout the shift and climb and descend stairs during the shift.
Ability to exert up to 100 pounds of force occasionally and/or up to 50 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Receive the shift’s room list and identify guest rooms and public spaces to clean.
Prepare the housekeeping cart with guest supplies, cleaning supplies, and linen before cleaning.
Clean assigned suites and public areas, including removing trash and dirty linen from guest suites.
Keep hallways, public areas, and closets clean, neat, and vacuumed.
Prepare the housekeeping cart for the next day’s use.
Use cleaning agents and housekeeping equipment safely and follow required safety practices, including using personal protective equipment and reading chemical warning labels.
Report missing guest-room items to the Executive Housekeeper.
Care for housekeeping equipment and facilities and report maintenance needs.
Maintain personal appearance and grooming in compliance with dress code and uniform requirements.
Treat guests, managers, and employees in a professional, friendly, attentive, courteous, and efficient manner.
Comply with brand standards, hotel rules, and regulations that support safe and efficient operations.
Maintain communication and teamwork with coworkers and other hotel departments.
Respond helpfully to guest requests and communicate with hotel staff to accommodate special requests.
Participate in employee meetings, events, and other functions required by management.
Protect the security of guest belongings while working in occupied suites.