About The Position

The Housekeeper supports general resort operations by cleaning resort units and maintaining resort quality standards. Duties include cleaning sleeping quarters, kitchens, bathrooms, and living rooms; adhering to housekeeping detail standards; cleaning, vacuuming, dusting, and sanitizing bathrooms, kitchens, and lobbies; and making beds. The Housekeeper replenishes supplies such as kitchenware and toiletries, sorts, counts, folds, marks, or carries linens, and maintains positive relationships with customers and associates. The role responds appropriately to guest inquiries and concerns, works to ensure guest satisfaction, and resolves guest issues to improve the guest experience.

Requirements

  • Ability to work in a fast-paced environment.
  • Strong ability to communicate effectively with employees, guests, and owners.
  • Ability to work independently and follow instructions.
  • Professional appearance, positive can-do attitude, and team focus.
  • Must be able to lift 50 pounds.

Responsibilities

  • Clean resort units, including sleeping quarters, kitchens, bathrooms, and living rooms, in accordance with resort quality and housekeeping detail standards.
  • Clean, vacuum, dust, and sanitize bathrooms, kitchens, and lobbies.
  • Make beds and replenish supplies such as kitchenware and toiletries.
  • Sort, count, fold, mark, or carry linens.
  • Maintain positive customer and associate relationships.
  • Respond to guest inquiries and concerns, ensure guest satisfaction, and resolve guest issues.

Benefits

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability coverage
  • Paid time off, parental leave, and holidays depending on position; seasonal associates are ineligible for paid time off
  • Wish Day paid time to volunteer at an approved organization
  • 401(k) with employer match, subject to eligibility requirements
  • Legal and identity theft plan
  • Voluntary income protection benefits
  • Wellness program, subject to provider availability
  • Employee Assistance Program
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