Housekeeper-The Richardson, Buffalo NY
About The Position
Hotel Equities is seeking a friendly, service-oriented Housekeeper to support hotel operations and provide clean, comfortable, welcoming guest rooms and public areas in accordance with hotel and brand standards. The position contributes to a positive guest experience through attention to detail, efficiency, cleanliness, and responsive service. The Housekeeper cleans and maintains guest rooms, bathrooms, public areas, and other assigned spaces; makes beds, changes linens, replenishes supplies, and cleans and sanitizes surfaces. The role also includes inspecting areas and reporting damage or maintenance concerns, responding courteously to guest requests, handling guest belongings and hotel property responsibly, maintaining organized carts and work areas, following chemical-handling and safety procedures, assisting with deep cleaning and special projects, and communicating room status and maintenance needs to other hotel departments. The position requires extended periods of standing and walking and frequent bending, stooping, kneeling, reaching, pushing, and pulling. The Housekeeper must be able to lift, carry, and maneuver supplies and equipment, occasionally lifting up to 25 pounds, and work with cleaning chemicals and in varying temperatures. Flexible hours, including weekends and holidays as needed, may be required.
Requirements
- Previous housekeeping or hotel experience is preferred but not required.
- Ability to follow written and verbal instructions and hotel cleanliness standards.
- Strong attention to detail and time-management skills.
- Ability to work independently and as part of a team.
- Professional and courteous guest-service skills.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Ability to stand and walk for extended periods and bend, stoop, kneel, reach, push, and pull throughout the workday.
- Ability to lift, carry, and maneuver housekeeping supplies and equipment, including occasionally lifting up to 25 pounds.
- Ability to work with cleaning chemicals and in varying temperatures.
Nice To Haves
- Experience with Property Management Systems (PMS).
- Experience with housekeeping room-status systems.
- Experience with mobile or handheld hotel communication tools.
- Experience with Microsoft Office Suite.
Responsibilities
- Clean and maintain guest rooms, bathrooms, public areas, and other assigned spaces according to hotel standards.
- Make beds, change linens, replenish supplies, dust, vacuum, sweep, mop, and sanitize surfaces.
- Inspect assigned areas for cleanliness, damage, or maintenance concerns and promptly report issues.
- Respond courteously to guest requests and special housekeeping needs.
- Handle guest belongings and hotel property responsibly and according to company procedures.
- Keep housekeeping carts, supplies, and work areas organized.
- Follow chemical-handling, sanitation, safety, and infection-control procedures.
- Assist with deep cleaning and special projects as assigned.
- Communicate room status and maintenance needs to appropriate hotel departments.
- Support the team in meeting productivity, quality, and guest-satisfaction standards.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Paid vacation, sick time (per state policy), and holidays.
- 401(k) retirement plan.
- Employee Assistance Program.
- Career growth opportunities and leadership development programs.
- Reduced hotel rates throughout the company's portfolio.
- Employee referral program.
- Life insurance.
- Flexible Spending Account (FSA).
- Third-party discounts for shopping, travel, entertainment, and more.
- Team-driven and values-based culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
