Housekeeping

INTOWN SUITES•Elk Grove Village, IL

12d•Onsite

About The Position

The Housekeeper maintains a clean, safe, and welcoming environment for guests. The role performs routine and deep cleaning of guest rooms, hallways, laundry areas, and common spaces while meeting company cleanliness standards and guest service expectations. The Housekeeper helps ensure accommodations are properly maintained and ready for occupancy. The position requires following housekeeping procedures, maintaining supplies and equipment, identifying room readiness, and promptly reporting safety, security, or guest concerns. It also requires the ability to meet room-cleaning expectations and support a variety of housekeeping or laundry duties in response to business needs.

Requirements

Good knowledge of housekeeping and laundry standard operating procedures and techniques.
Ability to follow instructions and directions and meet deadlines.
Ability to clean the minimum required number of rooms per shift.
Ability to scrub and scour surfaces, extend arms overhead, and stoop, bend, and squat while cleaning.
Ability to step in and perform a variety of housekeeping or laundry positions in response to business needs.
Ability to visually inspect guest rooms, public areas, and service areas for cleanliness and presentation quality.
Ability to manage multiple activities, often in stressful situations and under time constraints.
Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Standing for eight-hour shifts; occasionally sit, climb or balance, stoop, kneel, crouch, or crawl.
Required vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Responsibilities

Clean guest rooms according to company standard operating procedures.
Remove trash and miscellaneous debris from guest rooms and surrounding areas.
Ensure all hotel areas meet company standards, including areas outside the assigned cleaning area.
Clean bathrooms, including tubs, toilets, sinks, walls, and lights, and remove and replace bath linens.
Clean kitchens and dining areas, including refrigerators, microwaves, sinks, counters, cabinets, and tables.
Vacuum and wash floors according to standard operating procedures.
Dust and polish furnishings and appliances.
Clean exterior room areas, including siding, air-conditioning grilles, doors, and windows.
Notify the Head Guest Room Attendant when rooms are ready.
Restock the housekeeping cart at the end of the shift.
Operate housekeeping equipment according to standard operating procedures.
Immediately notify a supervisor of safety or security policy violations and guest concerns.
Provide superior customer service when interacting with guests.