Housekeeper At Saratoga Hot Springs Resort job

Apply for the Housekeeper At Saratoga Hot Springs Resort job•Saratoga, WY

About The Position

Saratoga Hot Springs Resort is seeking full-time Housekeepers for its housekeeping department. The resort operates seven days a week, so workdays, start and end times, and weekly hours may vary according to operational needs. Housekeepers clean and supply guest rooms and related areas safely and efficiently in accordance with resort standards and applicable federal, state, and local regulations. The role also includes maintaining common areas throughout the resort, rather than working exclusively in guest rooms. Candidates should provide friendly guest service, follow proper cleaning procedures and brand standards, and practice safe work habits. All employees are subject to a background check, and hiring is based on the report’s results. Additional employee benefits will be provided at the interview.

Requirements

High school education or related experience.
Ability to understand and provide friendly guest service.
Ability to understand and comply with proper cleaning techniques, procedures, and brand standards.
Ability to operate a vacuum and mop and properly use cleaning equipment and supplies.
Ability to complete assigned rooms in a timely manner.
Ability to organize the housekeeping cart and supplies.
Ability to identify, investigate, and resolve basic issues.
Ability to follow an appropriate course of action based on policies and procedures.
Ability to operate guest equipment such as lamps, phones, and televisions.
Employees are subject to a background check, and hiring is based on the report’s results.

Nice To Haves

Bilingual ability is a plus.
Proven dependability and punctuality.
Attention to detail and good organizational skills.
Efficient time-management skills.
Ability to work independently or with others.
Ability to present oneself positively and professionally.
Excellent customer-service skills.
Exceptional organizational, leadership, problem-solving, and communication skills.

Responsibilities

Stock the housekeeping cart with supplies, linens, and amenities needed for assigned rooms, special requests, and priority room requests.
Clean and stock guest rooms according to policies, procedures, and brand standards.
Change linens and towels; make beds; clean bathrooms; vacuum, mop, dust, wash windows, mirrors, and walls; remove trash; and place amenities.
Check televisions, telephones, heating and air conditioning, and lights for quality and function.
Use cleaning equipment and supplies appropriately.
Turn in keys and properly store and secure the caddie/cart and unused supplies.
Promptly and accurately report emergencies, injuries, missing items, damage, mechanical problems, and safety hazards.
Report articles left in guest rooms after checkout promptly and accurately for Lost and Found entry.
Clean common areas around the resort and maintain housekeeping areas to a guest-ready standard.
Communicate with customers to receive feedback and promptly report complaints to the direct supervisor in a professional manner.
Perform other duties assigned by the Manager.
Complete assigned rooms in a timely manner and follow applicable policies and procedures.
Maintain a safe, clean, and sanitary workplace and conduct oneself in a manner that supports the operation.