About The Position

The Housekeeper maintains a clean, sanitary, comfortable, and tidy environment. The role cleans private offices and public common areas, including the general store, restrooms, and accommodation units, while meeting departmental standards. Housekeepers clean and refresh guest rooms and public spaces, replenish supplies and amenities, respond to requests, and help resolve guest challenges in coordination with guest services and property leadership. The position also includes laundry, sanitizing, key control, reporting room status, and maintaining housekeeping carts and assigned campground areas.

Requirements

  • Basic understanding of English.
  • Comfortable working in a fast-paced and high-pressure environment.
  • Ability to maintain confidentiality.
  • Able to work nights, weekends, and holidays.
  • Valid driver's license.

Responsibilities

  • Clean and style accommodation rooms and public areas efficiently, to brand expectations, with attention to detail and within time standards.
  • Refresh and replenish guest rooms with amenities, supplies, linens, and applicable collateral.
  • Complete requests in a timely manner and in order of priority.
  • Take ownership of guest challenges and work collaboratively with the guest services team and property leadership to resolve them.
  • Complete appropriate forms and turn in items left by guests to the housekeeping supervisor.
  • Adhere to quality standards and health and safety regulations.
  • Wash, dry, and fold laundry as required.
  • Sanitize kitchens and bathrooms, and clean basins, tubs, toilets, and floors using appropriate chemical solutions and protective equipment.
  • Sign out and sign in master room keys daily.
  • Report room condition and status to the housekeeping supervisor and guest services.
  • Retrieve, stock, restock, and store the housekeeping cart according to prescribed safety and security procedures.
  • Maintain cleanliness of all assigned campground areas.
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