HOUSEKEEPER- HOTEL HOSPITALITY
About The Position
The Housekeeper directs the hotel’s housekeeping program to maintain clean, orderly, and attractive conditions. The role supervises housekeeping and laundry operations, ensuring that hotel standards and procedures are followed and that guests receive prompt, courteous, and professional service. It may involve carrying out duties personally or through subordinate supervisors. The Housekeeper assigns rooms and directs staff, supports employee training and recruitment, and ensures staff have the tools and equipment needed to perform their duties. The role monitors cleanliness and the condition of rooms and public areas, manages linen and supply inventories, and oversees ordering, delivery, counting, and storage of linens, bathroom items, equipment, and cleaning materials. It also addresses guest concerns, reports maintenance or inventory issues to management, maintains lost-and-found security procedures, and helps control costs and meet hotel service and quality goals. This is a seasonal position offered as full-time or part-time work. The role requires weekend and/or holiday availability and flexible hours to meet hotel needs. Annual performance evaluations are based on contributions of measurable value to hotel metrics and goals.
Requirements
- Customer service experience in a service establishment.
- Ability to speak English fluently.
- Medically fit and in overall good general health.
- Ability to carry or lift items weighing up to 50 pounds.
- Ability to push or pull up to 150 pounds.
- Frequent standing and movement throughout the facility.
- Frequent bending, stooping, and kneeling.
- Frequent handling of objects and equipment.
- Willingness to work weekends and/or holidays.
Nice To Haves
- Effective communication skills.
- Customer service skills.
- Well-groomed and professional appearance.
- Self-motivated.
- Cooperative attitude.
- Good team player.
- Good listener.
- Detail-oriented.
Responsibilities
- Supervise housekeeping and laundry operations to ensure quality standards are met and hotel procedures are followed.
- Provide prompt, courteous, and professional guest service.
- Provide timely feedback to a supervisor or the General Manager.
- Maintain cleanliness, hygiene, and tidiness in rooms, corridors, and public areas.
- Assign rooms to housekeeping staff and instruct, delegate to, and oversee staff.
- Assist with employee training and ensure staff have the tools and equipment needed to perform their duties.
- Understand PAR levels and submit monthly supply, linen, and terry inventories.
- Assist with recruitment for the department.
- Inspect assigned rooms and public areas to ensure furnishings, equipment, and linens are clean and in good repair.
- Oversee ordering, delivery, counting, and storage of linens, bathroom items, equipment, cleaning materials, and other items.
- Report fouling, breakages, and decommissions to the duty manager promptly for resolution and/or charge.
- Notify management of housekeeping staffing, material, or equipment needs and insufficient supply or equipment PAR levels.
- Maintain security procedures for lost-and-found items.
- Maximize the use of resources and maintain costs in accordance with guidelines.
- Identify departmental training needs and regularly recommend training requirements to management.
- Respond to guest complaints, special requests, and repair needs, and inform the Front Office Manager or General Manager.
- Maintain product quality standards and optimum service for hotel guests, ensuring customer satisfaction.
- Work flexible hours to meet the needs of the hotel.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Assist with other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
