HOUSEKEEPER-HOTEL HOSPITALITY
About The Position
The Housekeeper / Laundry Attendant is primarily responsible for housekeeping, with laundry duties performed as needed to support daily hotel operations. The position maintains clean, comfortable, safe, and welcoming guest rooms and public areas, ensuring assigned spaces meet hotel cleanliness, presentation, and quality standards. The employee may work at either of two hotel locations on different days according to operational needs and must be willing to assist with laundry whenever required. The role includes cleaning and servicing guest rooms, bathrooms, hallways, and public spaces; replenishing amenities and linens; checking rooms for cleanliness and reporting maintenance or safety concerns; and handling guest property and privacy respectfully. Laundry tasks include sorting, washing, inspecting, folding, and distributing linens, as well as keeping laundry areas and equipment clean and safe. The employee is expected to follow hotel policies, cleaning procedures, chemical-handling guidelines, and safety standards; communicate effectively with management and coworkers; maintain dependable attendance; and contribute to a cooperative, guest-focused team. Performance is evaluated on cleanliness, quality, productivity, reliability, teamwork, safety, laundry handling, guest satisfaction, and adherence to hotel procedures.
Requirements
- Ability to understand and follow instructions, cleaning procedures, and hotel standards.
- Ability to stand, walk, bend, kneel, push carts, and perform repetitive physical tasks throughout the shift.
- Ability to lift, carry, and move linens, laundry bags, cleaning supplies, and other items as required.
- Reliable, punctual, organized, and attentive to detail.
- Willingness to work weekends, holidays, and varying shifts as scheduled.
- Flexibility to work at two different hotel locations on different days as business needs require.
- Willingness to assist with laundry duties whenever needed in addition to regular housekeeping responsibilities.
- Professional appearance, respectful behavior, and a positive attitude toward guests, coworkers, and management.
- Ability to work independently while contributing to a cooperative and supportive team environment.
- Ability to maintain guest privacy and confidentiality and handle guest property appropriately.
- Willingness to accept constructive feedback, learn, and follow hotel policies, safety standards, and chemical-handling guidelines.
Nice To Haves
- Previous housekeeping or laundry experience; the employer is willing to train the right candidate.
Responsibilities
- Clean and service guest rooms according to hotel standards and assigned schedules.
- Make beds; change sheets, pillowcases, towels, and other linens.
- Clean and disinfect bathrooms, including toilets, showers, tubs, sinks, mirrors, counters, and floors.
- Dust surfaces, vacuum carpets, sweep and mop floors, and remove trash.
- Replenish guest amenities, toiletries, towels, tissues, and other supplies.
- Check rooms for cleanliness, damage, missing items, and maintenance issues before reporting them as ready.
- Respect guest privacy and belongings; follow procedures for guest requests, do-not-disturb signs, occupied rooms, and lost-and-found items.
- Clean public areas such as hallways, stairwells, elevators, and lobbies when assigned.
- Keep housekeeping carts, closets, storage rooms, and cleaning equipment clean and organized; monitor supplies and notify management when replenishment is needed.
- Use cleaning chemicals and equipment properly and safely, and follow hotel policies and procedures.
- Communicate room status, cleaning needs, maintenance concerns, and operational issues to the appropriate team members.
- Assist with deep cleaning, seasonal cleaning, special projects, and other assigned housekeeping duties.
- Collect, sort, and transport used linens, towels, washcloths, and other laundry to the designated area.
- Separate laundry by item type, color, fabric, soil level, and washing requirements.
- Operate commercial washers and dryers according to instructions and hotel procedures, using appropriate products and avoiding overloading machines.
- Inspect linens before and after washing; rewash items as necessary and report stained, torn, damaged, or excessively worn items.
- Fold, organize, stack, restock, and distribute clean linens and towels as directed.
- Keep clean and soiled laundry separate and maintain clean, orderly laundry rooms, machines, lint filters, work surfaces, and floors.
- Monitor linen inventory and report low supplies or equipment malfunctions to management.
- Treat guests, coworkers, and management courteously; respond politely to reasonable guest requests and refer questions, complaints, or difficult situations as appropriate.
- Work cooperatively with the front desk, maintenance, management, and other departments.
- Maintain dependable attendance, arrive on time, follow hotel absence-notification policy, and assist teammates when necessary.
- Work at either hotel location on different days and adapt to changing operational priorities and staffing needs.
- Perform additional duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
