Housekeeper / Room Attendant

Courtyard by Marriott (Huntington Hotels)•Burbank, OH

20d•$22 - $23

About The Position

The Housekeeper / Guestroom Attendant / Suite Attendant maintains cleanliness of all guestrooms according to brand specifications and quality standards. The role is in the Housekeeping department and reports to the Housekeeping Manager. The position includes cleaning assigned rooms, maintaining guestroom inventory, communicating room status, reporting lost and found items and damaged or missing property, and escalating unusual circumstances. The attendant follows cleaning-agent safety and key-control procedures, handles dirty linens appropriately, restocks the housekeeping cart, assists guests, follows department grooming and dress codes, and can carry out hotel emergency procedures. The role also requires operating housekeeping-related equipment, arriving on time for assigned shifts, and performing other duties as directed. Reasonable accommodations will be made in compliance with the Americans with Disabilities Act of 1990.

Requirements

Understand the proper use of equipment and chemicals and verbal instructions.
Know proper cleaning-agent handling and safety procedures.
Be able to solve practical problems and handle situations with limited standardization.
Operate equipment such as a garbage disposal, vacuum cleaner, self-cleaning oven, icemaker, and dishwasher.
Be able to work flexible hours, including evenings, weekends, and holidays.
No educational requirement.
No certificate, license, or registration requirements.
Meet the stated physical demands, including climbing four flights of stairs and lifting up to 25 pounds.

Responsibilities

Thoroughly clean assigned rooms according to brand standards.
Maintain an inventory of items placed in guestrooms.
Communicate the status of cleaned rooms to the Housekeeping Supervisor.
Immediately report lost and found items to the Housekeeping Supervisor, including the room number or area where each item was found.
Report damaged or missing items to Maintenance and the Housekeeping Supervisor.
Report exceptional or unusual circumstances, such as rooms with no luggage during a stay-over, sleep-outs, or room damage, to the Housekeeping Supervisor.
Use authorized cleaning agents properly and safely.
Follow proper key-control procedures.
Maintain a positive work atmosphere through appropriate interactions with guests, clients, coworkers, and management.
Follow proper handling procedures for dirty rags and linens.
Restock and maintain the housekeeping cart.
Assist guests with questions and requests.
Follow department grooming and dress codes.
Carry out hotel emergency procedures.
Perform other duties as directed, developed, or assigned.
Arrive on time for assigned shifts.