Housekeeper-Room Attendant

RAM Hotels • Birmingham, AL

15d

About The Position

RAM Hotels is seeking a Housekeeper/Room Attendant to clean and service guest rooms to hotel standards while following the Executive Housekeeper’s direction. The role helps create positive guest experiences through professional, friendly service, responding to questions and requests, anticipating guest needs, and promoting a positive image of the property. The position also includes completing required training, following brand and safety standards, and handling lost and found items according to hotel policy.

Requirements

• High school graduate or equivalent.
• At least six months of work-related experience.
• Excellent customer service skills.
• Ability to follow directions and work in a fast-paced environment.
• Good written and oral communication skills and ability to listen attentively.
• Ability to walk, bend, and stand for long periods.
• Ability to lift up to 40 pounds.
• Adhere to grooming and appearance standards aligned with the uniform.
• Dependable.
• Ability to express compassion while remaining composed and to stay calm and focused under pressure.
• Must be flexible to work varied schedules.
• Complete additional training as required.

Nice To Haves

• Hospitality or janitorial experience is strongly preferred.
• Previous experience in the hospitality industry is preferred.
• Previous experience as a housekeeper, room attendant, or in janitorial services is preferred.

Responsibilities

• Provide professional, friendly, attentive service; anticipate guest needs, answer questions, respond promptly, and resolve complaints to support guest satisfaction.
• Know the property’s location and amenities, as well as local attractions and activities, to respond to guest inquiries.
• Complete brand-specific and health and safety training, follow property and brand standards, and know fire alarm and evacuation procedures.
• Enter and prepare guest rooms for cleaning according to hotel standards, including making beds; dusting; sweeping or vacuuming; cleaning windows, mirrors, bathrooms, closets, and telephones; emptying trash; replenishing amenities; replacing linens; and returning furniture to the floor plan.
• Check and secure rooms after cleaning; clean and restock the supply cart at the end of the shift; and update and submit the room assignment sheet.
• Follow the hotel’s lost and found policy and promptly submit items found in guest rooms to the Executive Housekeeper.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction.
• Represent the property positively, demonstrate a proactive, guest-focused attitude, and respect diversity and multicultural environments.

Benefits

• Comprehensive health benefit packages for eligible employees and their families.
• Vacation time.
• Quarterly bonuses.
• Advancement opportunities.
• Additional employee perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED