Housekeeper / Room Attendant

EOS•Storrs Mansfield, CT

18d•Onsite

About The Position

The Housekeeper / Room Attendant joins the Graduate Hotel by Hilton Storrs housekeeping team, cleaning guest rooms, public spaces, and employee areas and assisting with laundry services. The role includes reviewing daily rooming, arrival, and departure reports; receiving room assignments; preparing rooms for guest check-in; replenishing guest amenities and minibar items; and updating room status in the property management system. The attendant also provides guest service, handles requests courteously, respects guest privacy, and coordinates with the front desk, housekeeping supervisor, and other departments. Room care includes changing linens, cleaning and sanitizing bathrooms and other surfaces, maintaining floors, checking room items and equipment, replacing supplies and information materials, and reporting minibar use, stains, missing items, maintenance issues, or potential additional charges. Other duties include completing turndown service when assigned, performing laundry tasks, handling lost-and-found items, returning dishes and glassware, making and storing cots or air mattresses, restocking carts and closets, and organizing the housekeeping area at the end of each shift. The attendant must follow guest-room and department key security procedures and perform assigned work safely. The hotel is a 100-room, collegiate-inspired property on the University of Connecticut campus. It includes the Trophy Room restaurant and bar, a fitness center, and meeting and event spaces.

Requirements

At least 1 year of professional cleaning experience.
Successful completion of a background check.
Strong attention to detail and a passion for excellence and cleanliness.
Strong communication, organizational, and problem-solving skills.
Ability to prioritize, delegate, and respond in a timely manner.
Ability to work under pressure, multitask, and stay focused while maintaining hospitality.
Ability to read, write, speak, and understand basic English.
Ability to communicate and exchange information effectively.
Ability to work flexible hours according to business needs, including weekdays, weekends, and holidays.
Ability to remain standing for up to 10 hours and seated for up to 8 hours.
Ability to walk the property and grounds frequently, move up and down stairs regularly, and move quickly based on guest needs.
Ability to regularly move and lift up to 50 pounds.
Ability to perform repetitive manual tasks such as squeezing, spraying, folding, polishing, scrubbing, and dusting.
Ability to bend, stretch, and reach frequently, including above the head, and to bend and kneel frequently.
Ability to inspect guest rooms visually for cleanliness and detail.
Ability to work outside in various weather at times while traveling between guest rooms.

Nice To Haves

Professional cleaning experience in a hotel or lodging environment is highly preferred.

Responsibilities

Review daily in-house rooming, arrival, and departure reports and receive room assignments.
Clean guest rooms to housekeeping standards, including changing linens, sanitizing surfaces, cleaning bathrooms, and sweeping, vacuuming, Swiffering, and mopping floors.
Perform final room checks to ensure rooms are clean, maintained, and ready for guest check-in.
Replenish guest amenities, minibar items, paper products, disposable items, glassware, and room information materials as needed.
Report minibar usage to the front desk and report stains, missing items, or matters that may result in additional guest charges to the housekeeping supervisor.
Verify that room items are in good working condition and return heating and air conditioning to the default temperature.
Greet and assist guests, handle requests professionally and courteously, and respect guest privacy.
Check and update room status in the property management system to communicate with the front desk.
Complete evening turndown service when assigned.
Perform laundry services as required and restock laundry carts and housekeeping closets daily.
Report and turn over lost-and-found items to the front desk for secure storage.
Clean public spaces and employee areas as assigned.
Make and undo cots or air mattresses, store them appropriately, and deliver them to rooms when necessary.
Return dishes, glassware, and ice buckets to the dish station.
Follow security procedures for guest-room and master keys, including department key sign-in and sign-out procedures.
Organize the housekeeping area at the end of each shift and prepare it for the next shift.
Communicate with other departments about guest-reported maintenance work orders or front desk issues.
Perform assigned tasks, operate equipment, and complete duties safely.