Courtyard Dayton University Of Dayton - Housekeeper Lead

Aimbridge Hospitality•Dayton, OH

9d•Onsite

About The Position

A Housekeeper Lead performs the duties of a Housekeeper and serves as the primary point of contact for questions and/or takes on special projects. The role is primarily responsible for maintaining clean, attractive guest rooms, hallways, and public areas; servicing guest rooms daily according to hotel procedures; stocking carts with room supplies; and replacing bed linens and replenishing guest room supplies while following company standards and safety and security procedures. The role may also assist with inspecting rooms and providing oversight of room attendant duties when requested. The position requires access to back-of-house areas and sensitive hotel information, including controlled areas and items such as master keys and guestrooms. The lead is expected to maintain trust and responsibility, represent the company with good character, and exercise sound judgment.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Supervisory and/or leadership experience desirable.
Strong attention to detail.
Ability to communicate effectively with guests and team members verbally or in writing.
Ability to convey information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work well in stressful, high-pressure situations.

Nice To Haves

Experience in a hotel or related field.
Supervisory and/or leadership experience.

Responsibilities

Approach encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance according to scheduling and Aimbridge Hospitality standards.
Maintain personal appearance and grooming standards, including wearing the proper uniform and name tag.
Comply with Aimbridge Hospitality standards and regulations to support safe and efficient hotel operations.
Thoroughly clean and restock the required number of guest rooms per shift.
Complete pre-cleaning duties, including preparing guest supplies, cleaning supplies, and linen for the housekeeping cart.
Remove trash and dirty linen from guest rooms.
Serve as the primary point of contact for questions and/or take on special projects.
Assist with inspecting rooms and/or provide oversight of room attendant duties when requested.
Perform other tasks or jobs assigned by a supervisor or manager.
Maintain a high level of trust and responsibility, represent the company with good character, and exercise sound judgment.