Moving and Storage Technicians

Thomasville Restoration•Baltimore, MD

About The Position

The Specialty Services moving and storage technician assesses, cleans, moves, stores, and documents contents affected by fire, water, mold, and other losses, and assists with structural cleaning as needed. The role requires household-goods inventorying, packing, and loading skills, attention to detail, and the ability to work efficiently in a fast-paced restoration environment. The technician helps restore customers’ belongings while supporting job progress and customer satisfaction. The position includes handling and processing contents, assisting with structural cleaning, maintaining quality and accurate documentation, providing professional and empathetic customer service, and following safety procedures. Work takes place in warehouses and on residential or commercial job sites, with exposure to fire, water, mold, and debris conditions.

Requirements

Two or more years of moving-industry experience is strongly preferred.
Working knowledge of restoration equipment and cleaning techniques.
Ability to lift more than 50 pounds and perform physical labor in varying environments.
Strong attention to detail and organizational skills.
Valid driver’s license and reliable transportation.
Strong contents knowledge and judgment in determining salvageable versus non-salvageable items.
Accurate documentation skills and attention to detail.
Time-management skills and ability to work in a high-volume environment.
Ability to work as part of a team and independently.
Problem-solving ability and adaptability in the field.

Nice To Haves

Experience in fire/smoke cleaning and odor control is highly desired.
Two or more years of experience in the moving industry is strongly preferred.

Responsibilities

Inventory, pack, load, and transport household goods from loss sites carefully and accurately.
Use appropriate contents-cleaning methods, including wet cleaning, dry cleaning, ultrasonic cleaning, and deodorization.
Identify salvageable and non-salvageable items and communicate findings clearly.
Document contents in company systems, including photographs and condition reports.
Organize and track contents throughout pack-out, storage, and pack-back processes.
Assist with structural cleaning following fire, water, or mold losses.
Clean walls, ceilings, floors, and building materials in detail.
Perform odor control and deodorization techniques as directed.
Set up and maintain cleaning equipment and work areas.
Ensure work meets company standards and industry best practices.
Complete job documentation accurately and promptly.
Report discrepancies, damages, or concerns to supervisors promptly.
Follow chain-of-custody procedures for customer belongings.
Interact professionally with customers, demonstrate empathy when handling belongings, explain processes when needed, and represent the company positively.
Follow safety procedures, use personal protective equipment, and observe hazard awareness, OSHA guidelines, and company safety protocols.
Maintain a clean, organized, and safe work environment.