Household Goods Coordinator

Nippon Express USA • Morrisville, NC

5h

About The Position

Nippon Express U.S.A., Inc. (NEU), a logistics and transportation services provider and wholly owned subsidiary of Nippon Express Company, Ltd., is hiring a Household Goods Coordinator. The role coordinates residential and organizational moves by communicating with customers, completing shipment documentation, and working closely with the moving team to prepare, pack, remove, and load customer goods. It also provides general business support as assigned.

The position requires physical activity, including standing, walking, sitting, bending, twisting, reaching, lifting, pushing, climbing, pulling, and repeatedly carrying heavy objects. Management may modify or assign duties as necessary. The listed salary range is $18.49 to $27.75 per hour; the posting describes this as a good-faith estimate and notes that hires are not typically made at or near the top of the range.

Requirements

• Bilingual in English and Japanese, with the ability to read, write, and speak both languages.
• Computer skills, including data entry and use of Microsoft Word, Excel, and Outlook.
• Ability to clearly communicate directions to the driver and moving team.
• Ability to work overtime to meet customer needs.
• Strong customer service skills.
• At least 1 year of customer service experience.
• Ability to drive cargo vans.

Responsibilities

• Communicate with customers by email or phone to complete the documents needed to coordinate residential or organizational moves.
• Ensure all shipment documentation is properly completed.
• Work closely with the moving team in preparation for the customer’s move.
• Coordinate with the moving team to ensure customer goods are properly packed, removed, and loaded.
• Establish and maintain a professional working relationship with the moving team.
• Provide general business support as assigned.

Benefits

• Medical, dental, and vision coverage beginning the first of the month after 30 days.
• 401(k) with a company match.
• Flexible Spending Accounts and HSA.
• Life and Accidental Death & Dismemberment Insurance.
• Short- and long-term disability coverage.
• Auto and home policies.
• Commuter benefits.
• Vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed