Household Goods Coordinator

Nippon Express USA•Morrisville, NC

1d•$18 - $28

About The Position

Nippon Express U.S.A., Inc. (NEU), a wholly owned subsidiary of Nippon Express Company, Ltd., provides international freight forwarding, logistics, and transportation services, including specialized handling of personal effects and household goods. NEU operates 55 locations across 27 U.S. states and employs approximately 1,300 people. The Household Goods Coordinator communicates with customers and coordinates the documentation and moving-team activities involved in residential or organizational moves. The role requires English and Japanese fluency, customer-service experience, computer skills, and the ability to drive cargo vans. The stated salary range is $18.49–$27.75 per hour. The position includes physical activities such as standing, walking, sitting, bending, twisting, reaching, lifting, pushing, climbing, pulling, and repeatedly carrying heavy objects. Nippon Express offers medical, dental, and vision coverage, a 401(k) with company match, and additional insurance, account, commuter, vacation, and sick-time benefits.

Requirements

Bilingual in English and Japanese, with the ability to read, write, and speak both languages.
Computer skills, including data entry and use of Microsoft Word, Excel, and Outlook.
Ability to work overtime to meet customer needs.
Strong customer-service skills.
At least one year of customer-service experience.
Ability to drive cargo vans.

Responsibilities

Communicate with customers by email or phone to prepare the necessary documents for residential or organizational moves.
Ensure all shipment documentation is properly completed.
Work closely with the moving team to prepare customer goods.
Coordinate with the moving team to ensure customer goods are properly packed, removed, and loaded.
Establish and maintain a professional working relationship with the moving team.
Provide general business support as assigned.
Clearly communicate directions to the driver and moving team.