Household (Unit) Coordinator

SOUTHWEST FLORIDA RETIREMENT•Venice, FL

2d•$17 - $19•Onsite

About The Position

The Household Coordinator provides administrative support for Assisted Living and Memory Care Services and reports to the Associate Director of Nursing. The role serves as the primary communication focal point in the administrative office, handling phone calls, data entry, appointment scheduling, information requests, and interactions with residents, families, visitors, colleagues, and staff. The Coordinator supports an environment that respects residents’ dignity, needs, and individuality. This is a safety-sensitive position conducted primarily in a health care facility.

Requirements

High school diploma or GED.
Excellent verbal and written communication skills.
Computer literacy, including Microsoft Office and Point Click Care.
Ability to prioritize work and complete it accurately and on time.
Ability to effectively represent the organization and support the household model of care.
At least one year of customer service or related experience creating positive experiences for internal and external customers.

Nice To Haves

Two or more years of related experience and/or training in geriatrics in long-term care, home health, or another health care setting.

Responsibilities

Compile data and prepare reports as directed by Administration.
Communicate with staff, families, and other departments.
Manage incoming phone calls, direct callers to appropriate parties, and take messages.
Schedule appointments and handle requests for information as the administrative office’s main communication focal point.
Track staff licenses, annual training requirements, and certification dates in accordance with Elder Affairs requirements.
Assist with preparing, maintaining, and posting the weekly nursing assistant schedule; update it for staffing changes and communicate changes to the Associate Director of Nursing.
Perform administrative tasks, including ordering supplies, maintaining medical records, managing database systems, and basic bookkeeping as needed.
Introduce new residents, take their photos, maintain signed contracts, and compile new resident charts.
Maintain the contents of current resident charts.
Conduct resident apartment walkthroughs after move-in to identify needs or concerns requiring follow-up.
Assist with resident mail delivery and distribute household communications as needed.
Attend or participate in required in-service and educational training.
Maintain regular and reliable attendance.