House Person

La Quinta Inn - Cedar Park•Cedar Park, TX

21h•Onsite

About The Position

Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve. Do you find it easy to view things as if you are viewing them for the first time? Do you understand the importance of cleanliness and hospitality? Do you enjoy a routine and the feeling of a job well done? If you relate to any of these qualities, this could be the fulfilling job you are looking for! As a House Person, you are a vital member of our team, contributing directly to the comfort and satisfaction of our guests. Your role involves maintaining cleanliness and orderliness throughout the hotel, ensuring a positive first impression for our guests. In addition, this individual shall be well-versed on hotel-brand standards and guest expectations. This position reports to the Executive Housekeeper and General Manager.

Requirements

Strong work ethic, reliability, and ability to work independently.
Physical stamina and ability to perform repetitive tasks.
Must be available to work morning shifts
Must be available to work on weekends & holidays

Responsibilities

Warmly and professionally greet all guests.
Thoroughly clean and sanitize public areas and employee areas according to established standards.
Demonstrate a keen eye for detail in performing tasks such as sweeping, mopping, dusting, vacuuming, and bathroom cleaning.
Maintain, clean and stock the house person closets and carts, contributing to an organized work environment.
Adhere to established cleaning protocols and safety standards.
Respect guest privacy, including guest belongings, with a high degree of integrity.
Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.
Seek feedback from guests to identify areas for improvement and relay compliments to the team.
Follow safety guidelines and use protective equipment as necessary.
Complete assigned areas within the allocated time frame, maintaining a balance between speed and thoroughness in order to ensure areas are up to hotel and guest standards.
Ensure that public areas are well-stocked with amenities and linens and report any maintenance issues or lost and found items promptly and accurately.
Stay informed about updated procedures and quality assurance inspections and incorporate them into daily tasks.
Prioritize tasks based on guest traffic and special requests in order to minimize guest wait times or issues.
Demonstrate effective communication with front desk, maintenance, and other departments to coordinate tasks and address any issues.
Collaborate with team members to find solutions and prevent recurring problems.
Escalate complex issues to the appropriate supervisor or department when necessary.