House Person

DRIFTWOOD HOSPITALITY MANAGEMENT•Durham, NC

13d•Onsite

About The Position

The House Person cleans and maintains guest-floor corridors, vending areas, elevators and landings, service areas, stairwells, guest laundry areas, and floor closets to hotel cleanliness standards. The role replenishes and organizes linen supplies, supports Room Attendants by removing used linens and glasses, and delivers items requested by guests or the Floor Supervisor. It also involves following hotel safety, security, emergency, and appearance standards, reporting hazards or property issues, and assisting other Housekeeping Personnel as needed. The hotel operates 24 hours a day, seven days a week, so operational needs may require variations in shift days, start times, and weekly hours.

Requirements

Ability to push heavy carts and lift equipment and supplies on and off a cart.
Ability to communicate with different kinds of people to provide information, answer questions, and deliver services.
Ability to use the property radio for department communication.
Ability to lift up to 100 pounds and push or pull carts weighing up to 200 pounds.
Ability to lift, reach, bend, stoop, stand, walk continuously, and climb stairs.
Ability to stand and walk for varying lengths of time, often for long periods.
Ability to perform frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.

Responsibilities

Inspect assigned areas and remove trash and debris from floors.
Check floor closets and replenish linen supplies; stock the linen room with clean linen and supplies.
Keep floor closets clean and organized, remove trash, wipe shelves and counters, sweep, and return misplaced items to proper storage areas.
Strip dirty linen from assigned Room Attendants’ vacant, dirty, and stayover rooms and place it in the laundry chute.
Remove dirty glasses from Room Attendants’ carts and closets, transport them to the kitchen dish steward, and return clean glasses to floor closets in racks.
Clean guest-room corridors, floor closets, service corridors, elevators, elevator tracks and landings, guest laundry rooms, vending areas, and stairwells using appropriate chemicals, tools, and equipment.
Wipe down vending machines, ice machines, and laundry machines, counters, and shelves.
Keep stairwells free of stored items and remove stains, scuff marks, and dust from carpets.
Deliver items requested by guests in a timely manner.
Turn in lost-and-found items and guest-room keys to the department.
Follow company policies and safety, security, fire-prevention, and emergency procedures, and use protective equipment.
Report property deficiencies, unsafe conditions, accidents, injuries, near-misses, and property damage or loss to management.
Maintain a neat, clean, and well-groomed appearance in accordance with team member handbook standards.
Perform related duties requested by a supervisor or manager and assist other Housekeeping Personnel when needed.