House Manager - Refugee Centre - Bakhita House

Good Shepherd Centres • Hamilton, ON

16d • CA$27 - CA$33 • Onsite

About The Position

Bakhita House is seeking a dedicated House Manager to oversee the operations and activities in a residential setting that offers transitional housing to women-identified refugee claimants in Hamilton, Ontario. This role is pivotal in providing a safe, nurturing environment for residents and assisting with their settlement.

Requirements

• Post secondary education in social services or related field, and/or a combination of lived experience and education
• Ability to address crises and problem-solve effectively and to relate to individuals and groups of different abilities and cultures in an empathetic, non-judgmental manner
• Demonstrated experience working effectively with diverse groups
• Excellent and effective verbal, written and interpersonal communication skills
• CPR/First Aid certification and WHMIS training.
• Working with current computer software packages including Internet/E-mail applications
• Detail oriented with a high degree of comfort working independently
• Fluency in a language in addition to English
• Understanding of a range of issues impacting women including settlement, homelessness, poverty, mental illness and substance use/abuse.
• Valid G license required

Responsibilities

• Managing the day-to-day management of the house and for providing support to residents, conducting scheduled activities, and ensuring daily living tasks are smoothly carried out.
• Promoting a hospitable communal environment, providing information and resources to residents and maintaining the overall condition of the house and may include managing volunteers.
• Effectively disseminating information to assist residents, maintaining confidentiality, and ensuring residents are aware of confidentiality limits.
• Responding to crises, communicating with management for smooth operations, and providing support to women facing challenges as new immigrants.
• Accurate documentation and reporting, adherence to health and safety regulations, and a proactive approach to resident and program needs.
• Offering residential support services, including the provision of basic needs, assisting residents in achieving their personal goals and understanding the Hamilton community.
• Administrative tasks such as submitting work orders, liaising with maintenance, scheduling pest treatments, and communicating updates to residents.
• Responding to emergencies, handling donations, assisting with the program's day-to-day running (including cooking, cleaning, and laundry), participating in staff meetings, adhering to all policies and procedures, and engaging in required training opportunities.
• Observe all health and safety rules and work in compliance with the provisions of the occupational Health and Safety Act and its regulations.

Benefits

• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE / FAMILY ASSISTANCE PROGRAM (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree