Refugee Career Coach

EDSI (Educational Data Systems, Inc.)•Roseville, MI

7d•Onsite

About The Position

The Refugee Career Coach will provide support and assistance to immigrant, refugee and asylee PATH program participants in all areas related to gaining and/or retaining employment and career advancement. EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen. EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDSI (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.

Requirements

Ability to prioritize tasks and document visits and contacts
Demonstrated telephone, computer, and written communication skills
Ability to maintain flexibility as needs of contract or contractor require
A working knowledge of MS Office

Nice To Haves

Bachelors’ Degree or equivalent experience in human services or a related field preferred
Customer service experience preferred
Bilingual English/Arabic preferred

Responsibilities

Provide consistent and comprehensive case management, coaching and follow-up to a specialized population focus
Provide individualized assessment of work, family and personal development needs and opportunities
Adhere to program policies and procedures
Use a coaching approach to create collaborative, transparent relationships with participants and work with them to advance their own defined goals
Act as a liaison between the program and community resource and social service agencies and provide referrals when needed
Conduct regular contacts/meetings with participants and document all participant contacts
Create activity plans that adhere to program policies and satisfy participation requirements
Assist in the preparation of project reports as needed (participation, placement, etc.)
Assist participants in eliminating challenges that are hindrances to obtaining and retaining employment
Ensure that participant documentation is complete, accurate, and valid
Coach participants in work readiness skills and career exploration strategies
Ensure that participants follow through with planned activities, create solutions to participant attendance problems, and conduct participant noncompliance processes
Collaborate and communicate effectively with partner agencies
Perform required data entries timely and accurately
Monitor participant’s activities to meet the state’s Work Participation Rate (WPR) requirements
Other opportunities as available