Designate Centre Manager
About The Position
This is a newly created role within our Autocentre business. As a Designate Centre Manager, you will be a vital support to our management team, supporting local centres within a reasonable travel time. You will lead in-centre teams with support, encouragement, and motivation. The role requires adaptability to change and ensuring the team is motivated to move forward in an ever-changing environment that adapts to meet customer needs. This experience will prepare you to successfully run your own allocated centre when a vacancy arises. You will support and engage the team to drive a professional culture that ensures a fantastic customer experience, helping the team focus on achieving amazing results and building the centre's reputation for excellence. We expect the highest standards in service delivery and meeting demand, while ensuring centres are commercially excellent, safe, and compliant. This is a perfect opportunity for someone with the desire to drive business performance, passionate about customer experience, and looking for a long-term career with excellent progression and training schemes.
Requirements
- Fantastic leadership and team management skills within the automotive or similar industry
- Experience delivering high customer satisfaction and displaying effective management.
- Engaging and motivational, coaching-based approach to team development and able to provide in the moment training.
- Strong financial acumen with experience of managing P&L and optimizing profit
- Experience of meeting compliance standards across Health and Safety
- Experienced with high sales turnover and managing KPI’s
- Excellent communication skills, verbally and written.
- IT Proficient, with the willingness to learn in-house systems.
- Good time management
- A current valid driving licence
Responsibilities
- Supporting local centres within the area within a reasonable travel time.
- Leading the in-centre teams with support, encouragement, and motivation.
- Ensuring the team is motivated to move forwards with the everchanging environment.
- Supporting and engaging the team to drive a culture that is professional and ensures that the customer’s journey delivers a fantastic customer experience.
- Helping the team to focus on achieving amazing results and building your centres reputation for excellence.
- Delivering centres that are not just great for our customers in terms of commercial excellence, but safe and compliant.
- Driving business performance.
- Providing in the moment training.
- Managing P&L and optimizing profit.
- Meeting compliance standards across Health and Safety.
- Managing KPI’s.
Benefits
- Structured 12 week induction into our business
- 5.6 weeks’ annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream - access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan – to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
- Access to hybrid training plus the ATA & MOT Tester Qualifications
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
