HOUSE MANAGER

Apis Services Inc•Willingboro Township, NJ

12h•$50,000 - $54,000•Onsite

About The Position

The House Manager provides leadership, guidance, and coordination within a therapeutic residential setting serving youth with intellectual and developmental disabilities (I/DD). This role combines staff supervision, case management, family engagement, service coordination, and operational oversight to help ensure each youth receives the support they need to thrive. Crossroads Programs, Inc. has provided safe and supportive residential treatment opportunities and therapeutic services that empower youth and families for over 40 years. When you join our team, you become part of an organization that values compassion, teamwork, growth, and the belief that every person deserves the opportunity to thrive.

Requirements

Bachelor's Degree with a minimum of three years of supervisory experience and relevant experience supporting individuals with intellectual and developmental disabilities; or
Unlicensed Master's level practitioner with a minimum of one year of relevant experience.
Respect, cooperation, professionalism, and tact.
Empathy and compassion toward youth and families.
Strong organizational and time-management skills.
Effective verbal and written communication skills.
Strong documentation and reporting abilities.
Relationship-building and engagement skills.
Observation and assessment skills.
Understanding of trauma-informed care approaches.

Nice To Haves

Experience working with youth with intellectual and developmental disabilities.
Supervisory experience leading direct care or paraprofessional staff.
Experience working within a multidisciplinary treatment team.
Experience collaborating with clinicians, therapists, schools, and community partners.
Familiarity with Sanctuary, Nurtured Heart, and Six Core Strategies models.

Responsibilities

Supervise residential staff and daily schedules.
Oversee the day-to-day operations of the home.
Coordinate staffing needs and schedule coverage.
Review and sign required program documentation.
Ensure compliance with program standards, policies, and regulations.
Participate in program inspections and quality reviews.
Compile and maintain information and documentation related to youth services.
Serve as an advocate for youth and families.
Coordinate services and referrals for specialized treatment and community supports.
Monitor authorization status and service eligibility.
Conduct school, home, community, and ancillary visits.
Schedule and attend medical and specialty appointments as needed.
Participate in service coordination under the supervision of the Program Director.
Work closely with therapists, youth, families, guardians, and multidisciplinary team members.
Contribute non-clinical recommendations to treatment planning and service development.
Participate in treatment conferences, Child Family Team meetings, educational planning meetings, and emergency review meetings.
Attend house rounds, clinical rounds, case management meetings, and treatment team discussions.
Arrange and participate in family orientations.
Provide family psychoeducational activities consistent with treatment and discharge plans.
Maintain regular communication with families and guardians.
Help coordinate services that support long-term success and positive outcomes.
Maintain youth records and oversee file management.
Document weekly contacts with youth and families.
Complete case-management documentation accurately and on time.
Prepare treatment-team correspondence, meeting invitations, and plan dissemination.
Document service coordination, referrals, and linkage activities in clear and concise language.
Ensure records remain organized, complete, and audit ready.