House Manager

New Narrative • Gresham, OR

1d • Onsite

About The Position

The House Manager manages day-to-day facility operations and ensures adequate staffing at all times. This role directly supervises facility Residential Counselors, monitors their performance, and provides ongoing feedback. The House Manager supports crisis intervention, maintains medication-management procedures, oversees facility cleanliness and safety, coordinates staffing and shift coverage, and helps ensure residents receive high-quality care. The role also liaises with residents’ support networks and external providers, and contributes to positive clinical outcomes and quality residential services.

Requirements

• Previous experience working in or managing a group home is required.
• Must have criminal-records clearance through the State Mental Health Division before starting employment.
• Must have a valid driver’s license and insurance.
• Complete at least eight hours per year of in-service training on issues relevant to residential care.

Nice To Haves

• QMHA credentials are strongly preferred.
• Previous experience in a supervisory role is strongly preferred.

Responsibilities

• Manage day-to-day facility operations and ensure adequate staffing at the facility at all times.
• Support crisis intervention by assisting program employees, answering crisis calls, and contacting appropriate service and support team members.
• Follow medication-management protocols, monitor changes in medication orders, conduct weekly medication audits, and supervise medication monitoring for residents.
• Ensure facility cleanliness and health and sanitation, including completion of daily cleaning checklists and supervision of residential employees’ cleaning.
• Monitor the household and grounds for cleanliness and safety, and submit work orders as needed.
• Conduct monthly fire drills and monitor fire-safety programs, equipment inspections, and drills.
• Help ensure individuals receive the highest quality care.
• Lead resident meetings as directed by the supervisor.
• Liaise with pharmacies, prescribers, physicians, neighbors, county and state officials.
• Ensure adequate program supplies.
• Collaborate with people involved in treatment, including family members.
• Coordinate shift schedules to ensure adequate staffing; take after-hours calls and provide emergency shift coverage when necessary.
• Monitor employee and peer interactions for professional and ethical appropriateness.
• Manage facility staffing patterns and ensure adequate shift coverage at all times.
• Respond to after-hours staff calls concerning medication questions, resident crises, and related matters.
• Cover shifts on short notice when adequate coverage is unavailable.
• Supervise staff performance and provide corrective action as needed.
• Complete annual staff evaluations.
• Attend and positively participate in required meetings.
• Continue developing skills and competencies; follow corporate policies, procedures, protocols, safety rules, regulations, directives, and instructions.
• Maintain security of corporate interests, including keys, files, and facilities.
• Complete at least eight hours per year of in-service training on issues relevant to residential care.
• Complete other tasks as assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed