House Manager

Trilogy Careers • Chicago, IL

11d • Onsite

About The Position

The House Manager has overall responsibility for clients living in the residential program during their shift. The role provides direct clinical services to assist clients with independent living skills, crisis management, and medication-compliance observation. The House Manager communicates essential client information to their Supervisor, Providers, medical staff, and other residential employees during the shift and at shift change. Services are client-centered, strengths-based, trauma-informed, and use a harm-reduction approach for clients with severe mental illness and co-occurring substance abuse or addiction disorders.

The position supports recovery and independent living, coordinates client care with internal and external treatment partners, helps clients maintain housing stability, and ensures accurate, timely clinical documentation in accordance with agency and applicable program standards. The House Manager works Tuesday through Saturday, from 4:00 pm to 12:30 am, at the office location listed as 1207 W Leland Ave, Chicago, IL 60640.

Requirements

• High school diploma or GED and two years of supervised clinical experience in a mental health setting, or an associate’s or bachelor’s degree in any field.
• CPR/Adult First Aid/AED.
• Fingerprint background check.

Nice To Haves

• Valid Illinois Driver’s License preferred.

Responsibilities

• Work directly with clients on case management needs and independent living skills, and provide individual or group services and crisis intervention as needed.
• Provide recovery-focused clinical services supporting independent living, including personal hygiene, housekeeping, room inspections, nutrition, cooking, grocery shopping, and medication monitoring, with the goal of helping each client live in the least restrictive environment appropriate for them.
• Model effective communication, recovery-oriented living skills, coping skills, and self-help strategies.
• Collaborate with team members, prescribers, and outreach treatment teams to provide quality services and effective interventions.
• Help clients identify signs and symptoms of decompensation and develop coping skills to manage symptoms and stressors.
• Provide psychoeducation, medication training, and medication monitoring according to Trilogy policy; coordinate with the team nurse and pharmacy to ensure medication accuracy.
• Educate and assist clients with applying for entitlements, including Supplemental Security Income, Social Security Disability Insurance, Medicare, Medicaid, and LINK.
• Act as a liaison among clients, Trilogy, and housing providers to support long-term housing stability and safety.
• Partner with transition teams to review and admit clients into the Residential program and oversee safe transitions into the community.
• Identify opportunities to move clients to appropriate levels of care and provide referrals to additional services as indicated.
• Maintain client documentation and charts to meet Medicaid, CARF, CILA, funding-body, and organizational standards, including notes, medication logs, and safety drills.
• Complete timely daily progress notes and required client-care documentation, including IMCANS, LOCUS, and tracking forms in the Electronic Medical Record.
• Understand the representative payeeship process under agency policy and provide individualized client money-management services.
• Advocate for clients and empower them to advocate for themselves when appropriate.
• Communicate effectively within a multidisciplinary team model and participate in team communications through multiple electronic platforms.
• Attend weekly team meetings to consult and collaborate on shared caseloads and monthly department meetings for training and updates.
• Plan and facilitate special activities and outings for clients.
• Perform other related duties and projects as assigned.

Benefits

• Free virtual primary care, urgent care, and mental health counseling for all employees
• Paid maternity/paternity leave
• Medical insurance (BCBS of IL)
• Dental insurance
• Vision insurance
• Life insurance
• Long-term and short-term disability
• Pet insurance
• Flexible spending accounts for health, dependent care, and transit
• Telemedicine
• Employee Assistance Program (EAP)
• 403(b) retirement plan with employer match

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED