House Manager / Residential Manager

Infinity Healthcare Services•Great Falls, MT

6d•$45,760 - $49,920

About The Position

The House Manager / Residential Manager is the accountable operational leader of an assigned group home or supervised apartment serving adults with developmental disabilities. The role owns the home’s day-to-day operations and is responsible for maintaining a safe, clean, welcoming, person-centered, compliant, and inspection-ready environment; directing staff; ensuring required coverage; overseeing participant services; and ensuring that records and reports are accurate, complete, timely, and available for review. The Manager works under the oversight of the Program Director, Residential Services Director, or Area Manager and must identify problems, coordinate corrective action, verify completion, and promptly escalate issues beyond their authority. This is a salaried, exempt executive-management position with an annual salary of $45,760. The Manager’s primary duty is management of the assigned residential home or operational unit, including regularly directing at least two full-time employees or their equivalent and exercising judgment over staffing, assignments, performance, compliance, safety, documentation, and daily operations. The position requires the management schedule and additional reasonable hours as needed, including scheduled on-call and emergency-response obligations. The Manager oversees staffing, participant health and services, medications, appointments, incidents, quality assurance, household operations, records, and regulatory and company compliance. The role also serves as an operational liaison with participants, families, guardians, case managers, healthcare providers, pharmacies, interdisciplinary teams, and company departments. Work may take place in residential homes, participant residences, community locations, vehicles, offices, and other service settings, and may involve bodily fluids, challenging behaviors, fast-paced or crisis situations, and substantial responsibility for health and safety.

Requirements

High school diploma, GED, or equivalent.
Experience working with individuals with developmental disabilities.
Demonstrated ability to direct employees, manage schedules and crises, analyze documentation, meet deadlines, follow through, communicate professionally, and exercise independent judgment.
Valid driver’s license and acceptable driving record when transportation is assigned; reliable transportation.
Legal work eligibility.
Successful completion and maintenance of required background and exclusion screenings, training, certifications, and competencies.
Ability to meet the physical and work-environment demands described, with reasonable accommodations potentially available under applicable law.

Nice To Haves

Associate’s or bachelor’s degree in human services, social work, psychology, business, healthcare administration, or a related field.
At least two years of supervisory or management experience in residential, healthcare, behavioral health, or human services.

Responsibilities

Plan, organize, direct, monitor, and improve daily operations of the assigned home in accordance with Montana DDP, Medicaid, participant plans, company policies, and management direction.
Keep the home continuously ready for state, DDP, Medicaid, fire/life-safety, licensing, quality-assurance, and company reviews.
Ensure adequate staffing, required ratios, safe assignments, schedule coverage, handoffs, call-off response, overtime awareness, and escalation of unresolved vacancies or unsafe coverage.
Direct, supervise, coach, and evaluate assigned Team Leads, DSPs, Residential Counselors, and other staff.
Ensure participant plans, behavior support plans, healthcare protocols, diets, restrictions, rights protections, emergency instructions, and competencies are implemented consistently.
Monitor participant health, safety, welfare, dignity, rights, choices, community inclusion, appointments, transportation, medication support, assigned finances, and quality of life.
Coordinate supplies, food, household routines, maintenance requests, vehicle concerns, environmental safety, and approved purchasing within delegated limits.
Serve as the primary operational liaison with participants, families, guardians, case managers, healthcare providers, pharmacies, interdisciplinary teams, and authorized company departments.
Attend required leadership, service-planning, quality-assurance, incident-review, staffing, and participant meetings, and complete assigned follow-up by deadlines.
Ensure required state, DDP, Medicaid, company, participant, employee, medication, incident, scheduling, training, and operational records and reports are accurate, complete, timely, and properly retained.
Review progress notes, service logs, Therap/AxisCare entries, behavior data, medication records, incident reports, communication logs, appointment records, and other documentation; ensure corrections are made when needed.
Track corrective items from audits, inspections, incident reviews, management directives, healthcare orders, and quality-assurance findings through verified closure.
Maintain current, organized, secure home records; ensure staff use current authorized instructions; and disclose late, missing, inaccurate, falsified, or potentially noncompliant documentation immediately.
Use and oversee required systems, including Therap, AxisCare, BambooHR, approved communication platforms, incident systems, and medication records.
Create and communicate schedules; review attendance, tardiness, call-offs, coverage, timekeeping, and staffing trends; and promptly escalate payroll or overtime concerns.
Interview candidates or participate in selection as assigned, and make documented personnel recommendations within delegated authority.
Conduct onboarding, home orientation, coaching, documented supervision, performance evaluations, corrective counseling, and follow-up according to company procedures.
Verify employees have current required clearances, training, certifications, licenses, competencies, driver qualifications, and participant-specific reviews for assigned duties.
Address unsafe or noncompliant work immediately; protect participants, preserve evidence, notify management and Human Resources, and avoid actions outside delegated authority.
Monitor staff training completion and personally complete applicable employee training; verify required tests, competencies, and evidence of completion.
Oversee medication duties, authorized personnel, certifications, records, counts, storage, disposal, orders, pharmacy communications, and incident follow-up; immediately protect and report discrepancies through authorized channels.
Coordinate appointments, orders, follow-up, transportation, guardian and case-manager notifications, and integration of current healthcare instructions into home records.
Ensure staff understand and implement participant-specific health, dietary, allergy, seizure, choking, mobility, infection-control, and emergency protocols; promptly escalate changes in condition and healthcare or medication concerns.
Act as a mandatory reporter and ensure immediate protection and reporting of suspected abuse, neglect, exploitation, mistreatment, rights violations, unsafe conditions, inadequate supervision, medication errors affecting safety, and other reportable events.
Review incidents for immediate safety, completeness, contributing factors, staff response, plan compliance, training needs, environmental concerns, recurring patterns, and required follow-up; do not delay reporting to resolve matters internally.
Coordinate safe staffing and on-call coverage; maintain prompt availability, response, documentation, and escalation; and, when necessary, report to the home, remain beyond a planned schedule, provide qualified coverage, or continue coordinating until a safe arrangement is approved.
Maintain reliable contact, report absences under policy, arrange or escalate coverage, and communicate operational status to the assigned director.
Maintain integrity, confidentiality, professional boundaries, and a respectful environment for participants and employees; report safety and compliance concerns and address workplace concerns through authorized channels.
Consult or escalate when matters exceed training, delegation, budget, clinical authority, policy, or legal requirements; exercise only authority permitted by policy.