House Crew Lead, Netflix House - Philadelphia
About The Position
Netflix House is a first-of-its-kind, permanent, year-round home for fans where you can explore, play, taste and shop your way through your favorite Netflix stories. It’s free to enter, and once inside, you can dive into activities that immerse you in your favorite titles with a mix of complimentary and paid experiences. With fresh experiences dropping regularly throughout the year, there's always a new reason to come back. The Crew Lead (House) will supervise the daily operations of their assigned guest-focused areas at Netflix House, which delivers on Netflix’s promise of immersive, story-driven excellence. This role focuses on our Fan (what we call our Guests) touchpoints throughout the operation, including greeters, ticketing, theatre operations, scanning, events, and supporting photo operations within Netflix House. You will be tasked with supervising, supporting, and providing feedback to fan-focused Crew Members, utilizing the necessary tools to help them succeed daily. The ideal candidate is a clear communicator and can prioritize daily tasks while delivering the best possible fan and employee experience. You will focus on pre-shift communications for your assigned Crew while assisting both your Supervisors and the Manager on Duty to uphold operational, safety, and fan service standards within your area throughout your shift. You will be expected to lead by example in real time by supporting the Crew as they rotate through workspaces.
Requirements
- Applicants must be at least 18 years of age to be considered for employment.
- Demonstrated leadership experience in leading a fast-paced retail, hospitality, attraction, or F&B operation. Ticketing experience is a plus.
- General knowledge of the Netflix platform and shows.
- A calm, clear communicator who can prioritize tasks while staying responsive to Fan and Crew needs in a fast-paced work environment.
- Strong desire to think outside the box and innovate.
- Willingness to learn and/or understanding of environmental, health, and safety (EHS) protocols.
- Availability to work days, nights, weekends, and holidays in a 365-day operation.
Nice To Haves
- Ticketing experience is a plus.
Responsibilities
- Act as the daily front-line supervisor of the team within Netflix House across various functional areas, including ticketing services, fan experience, theatre operations, events, and photo operations oversight.
- Conduct pre-shift meetings to inspire the Crew and ensure that all staff have the critical information they need to succeed.
- Manage dynamic shift labor needs to ensure the correct number of Crew Members are in place to meet daily attendance volume and event requirements.
- Ability to flex between fan service areas and back-of-house crew support.
- Liaise with the management team on operational needs and issues.
- Implement a comprehensive fan service strategy and serve as the primary point of escalation for service recovery.
- Ensure the Crew Members provide best-in-class service to our Fans by providing them with knowledge and feedback.
- Act as a Netflix ambassador to help drive increased fandom and engagement with Netflix shows.
- Conduct on-the-job training for various roles.
- Execute Standard Operating Procedures (SOPs), including emergency procedures.
- Foster a culture of safety in all actions.
- Perform other duties as assigned.
Benefits
- Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you need an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
- We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
