Shift Lead - Philadelphia

Blank Street • Philadelphia, PA

1d • Onsite

About The Position

Blank Street is looking for passionate individuals to join their team in Philadelphia as Shift Leads. This role is crucial in establishing Blank Street's presence in a new city, focusing on setting high standards for customer service, product quality, and team performance. Shift Leads are expected to be the driving force of the store, ensuring smooth operations, fostering a positive team environment, and delivering exceptional customer experiences. The position involves building a strong team culture from the ground up, making it a significant opportunity for leadership and impact.

Requirements

• 2+ years of experience in a customer service leadership position, preferably in hospitality or coffee.
• 18+ years of age.
• Able to lift 25+ lbs and stand for long periods of time.
• Availability that meets the needs of the cafes.
• Full Time: 30-40 hours per week, 4-5 days per week.
• Must be able to work 2 peak days (peak days: Friday, Saturday, Sunday).
• Weekend and holiday availability preferred.
• Must be authorized to work in the US.

Nice To Haves

• A strong people leader who coaches in the moment, gives clear direction, brings out the best in people, and loves being a part of their growth.
• Friendly and passionate about hospitality, always leading by example to make a customer’s day.
• Detail-obsessed, holding a high bar for product quality, cleanliness, and organization, and ensuring standards are met consistently across the team.
• Operationally minded, acting with intent, purpose, and ownership to keep shifts running smoothly, efficiently, and on rhythm.
• Adaptable and solutions-oriented, staying calm under pressure and flexing as things change in a fast-paced environment.
• Passionate about coffee and/or matcha, leading by example and sharing that enthusiasm with the team.
• Inclusive team builder, fostering a positive, respectful environment and knowing how to bring different personalities together.

Responsibilities

• Lead the shift with clarity and confidence, directing, coaching, and supporting the team while owning the floor.
• Train new team members alongside the General Manager and the Training Team.
• Continue to train others as the company evolves to ensure standards are met across product quality, safety, and hospitality.
• Delight customers with consistent, welcoming, and engaging hospitality, aiming to turn every customer into a regular.
• Handle customer or team issues calmly, positively, and with a solutions-oriented approach.
• Maintain a clean and organized environment, upholding both Local Department of Health and Blank Street standards.
• Be an integral part of the team, utilizing the best equipment, coffee, and matcha in the industry.
• Partner with Operations and Marketing teams for events and promotions to expand the brand.
• Set the team up for success by mastering company procedures such as cash handling, inventory, waste tracking, and opening/closing processes.

Benefits

• $19.50/ per hour + tips
• A comprehensive Barista accreditation and training program
• Clear pathways for career growth and development with opportunities to step into leadership roles
• Tenure based paid time off
• Commuter benefits
• Sick time
• 1.5x pay on select holidays
• Complimentary coffee and treats on shift
• Free Blank Street swag

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed