House Attendant

Residence Inn Denver Tech Center • Greenwood Village, CO

3d • Onsite

About The Position

The House Attendant is responsible for maintaining the cleanliness of assigned areas and equipment, delivering items to guestrooms, and supporting guest satisfaction. The role includes caring for public-area floors, carpets, and furniture; assisting guests with luggage; handling lost-and-found items according to hotel standards; cleaning guestrooms as needed; and supporting emergency procedures. The attendant also maintains and stores hotel equipment appropriately and completes special projects assigned by the Housekeeping Manager.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, 50 pounds frequently, and/or 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.

Nice To Haves

• High school diploma or equivalent and/or experience in a hotel or related field preferred.

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle requests for luggage assistance in a friendly, efficient, and courteous manner.
• Handle lost-and-found items according to hotel standards.
• Clean guestrooms as needed.
• Know and assist with all emergency procedures.
• Maintain hotel equipment in proper working order.
• Store hotel equipment in the proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.
• Deliver items to guestrooms, such as express checkout materials and newspapers where applicable.

Benefits

• Travel discounts at Highgate hotels.
• Medical insurance with three pricing tiers for eligible full-time associates.
• Dental insurance.
• Vision insurance.
• Supplemental benefits for eligible full-time associates.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement plan with employer matching contributions for qualifying full-time and part-time staff.
• Paid holidays.
• Paid vacation.
• Paid sick leave in accordance with applicable law.
• Employee assistance program (EAP).
• Educational opportunities and tuition reimbursement.
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED